Contact Center Director jobs in New Mexico

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Adelante Development Center, Inc.
  • Albuquerque, NM FULL_TIME
  • General Description of Duties: Will be responsible for effectively handling customer contacts by receiving inbound calls and placing outbound calls for one of two processes. Process wellness referrals, discussing appropriate wellness options and register clients for the referred classes or activities. Provide reminder calls for upcoming client events, record client attendance, and conduct follow-up evaluations. Will develop and maintain positive customer relations and coordinate with various functions within the organization to ensure wellness referrals are handled appropriately and in a timely manner. Explain benefits a person may be eligible for. Answer incoming calls from potential clients to answer inquiries and questions, identify areas of benefit eligibility, and collect pertinent information. Perform outreach at various community sites to distribute information and explain benefits a person may be eligible for.

    Education and Training: High school diploma or equivalent required, with some college preferred. Bilingual (English-Spanish) preferred. Minimum of one-year customer service experience preferred. Must have one-year recent experience Microsoft applications. Must also be able to generate and maintain Excel worksheets utilizing formulas, links and charts. Must have the ability to provide callers with excellent customer service, and respond to questions professionally and apply critical thinking and problem-solving skills to any customer issue. Must be able to effectively communicate in English, with internal and external customers of Adelante. Have the ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from customers, clients, supervisors and co-workers.

    Other Requirements: Must be able to pass a background check, pre-employment drug screening, have reliable transportation and an agency insurable driving record. May be required to work outside of regular schedule, including weekends, and holidays to meet seasonal needs. Must be able to work in a busy, fast-paced, and sometimes noisy environment. Must be able to lift 10lbs, stand, walk, bend, stoop, and carry frequently. Must be able to climb 5 ft., reach above shoulder(s), balance, push/pull, occasionally. Veterans will be given preference for this position. Adelante is a drug free workplace. Adelante is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
  • 1 Month Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Alburquerque, NM FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 20 Days Ago

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Experienced Contact Center Supervisor
  • MCI Jobs
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 9 Days Ago

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Financial Contact Center Representative
  • MCI Military Recruitment
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
  • 12 Days Ago

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Financial Contact Center Representative
  • MCI Jobs
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
  • 14 Days Ago

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Scheduler / Contact Center
  • Lovelace Health System, Inc.
  • Albuquerque, NM FULL_TIME
  • OverviewJoin our team as a day shift, full-time, Call Center Scheduler in Albuquerque, NM. Fulfilling your purpose begins here:People First, Always. Here's how we take care of our people:Medical, visi...
  • 3 Days Ago

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Maintenance Worker - Heating and Air Conditioning
  • Etowah County School District
  • Gadsden, AL
  • Classified - Position - Support Operations - Maintenance Job Number 2300281958 Start Date Open Date 01/11/2024 Closing D...
  • 3/19/2024 12:00:00 AM

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Sr Paralegal, Corporate & Securities
  • PBF Energy, Inc.
  • Parsippany, NJ
  • Sr Paralegal, Corporate & Securities PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North Amer...
  • 3/18/2024 12:00:00 AM

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Weekend Operations Supervisor - EMT
  • WLRC Medical
  • Gwynn Oak, MD
  • Job Type Full-time Description Our benefits package includes: Medical, Dental and Vision Benefits Life, Short/Long Term ...
  • 3/17/2024 12:00:00 AM

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Piano Teacher
  • South Shore Piano School
  • Boston, MA
  • Job Description Job Description Join our innovative team at South Shore Piano School (SSPS) in Quincy, MA, and contribut...
  • 3/17/2024 12:00:00 AM

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Overnight Operations Supervisor - EMT
  • WLRC Medical
  • Gwynn Oak, MD
  • Our benefits package includes: Medical, Dental and Vision Benefits Life, Short/Long Term Disability, Accident and Critic...
  • 3/17/2024 12:00:00 AM

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4 Research Coordinator, Research Services of Arnold & Porter, Virtual/Remote
  • Northern California Association of Law Libraries
  • San Francisco, CA
  • Candidates can apply through the website at https://www.arnoldporter.com/en/careers/professional-staff/current-opportuni...
  • 3/16/2024 12:00:00 AM

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Community Executive
  • Baltimore Area Council, Boy Scouts of America
  • Baltimore, MD
  • Job Description Job Description The Baltimore Area Council is hiring a full-time Community Scouting Executive. This posi...
  • 3/15/2024 12:00:00 AM

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Full Stack Cloud Developer
  • American Institute of Architects
  • Washington, DC
  • Shift Type Date Needed By Salary Grade Category Technology Career Level Senior Manager Location American Institute of Ar...
  • 3/15/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$159,838 to $238,269

Contact Center Director in Erie, PA
It provides info relevant to small and large call centers.
January 03, 2020
Contact Center Director in New York, NY
Toward the end of the first 90 days, it may be time to initiate your vision for the center.
January 17, 2020
Contact Center Director in Macon, GA
The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
January 26, 2020