Contact Center Director jobs in Orange, CA

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Representative-OB2
  • Dental Implants GPS - REMOTE
  • Point, CA FULL_TIME
  • We are looking for a highly motivated contact center agent who is motivated by helping people change their lives and being highly compensated for it! If you have a passion for self development, are of a growth mindset, and have an unstoppable drive to be a top performer then you are a great fit for our team.

    What we offer:

    • Fully Remote Position
    • Schedule: Monday - Saturday 7:30am - 3:30pm. Two Saturdays per month.
    • Hourly wage: $22 - $24 per hour plus bonus.

    What we do

    When patients first come to our practice they are broken. They feel that their confidence and self esteem has left them and their life is severely impacted. We meet them where they are at and bring them to a place of confidence, joy, happiness and their overall life improves! we do that by restoring their smile in one day with the GPS procedure.

    Some of your duties may include:

    • Managing a book of business
    • Inbound, and outbound calls
    • Exemplifying an emotionally intelligent call
    • Creative texting campaign
    • Making 100 OBC's per day
    • Run and submit weekly reports
    • Learn and perform a specific sales model
    • Debrief calls to stay on top of call quality
    • Convert at 20% or higher
    • Track and interperate KPI's

    We offer a competitive salary with a great bonus structure. We pride ourselves on working hard to provide help to our patients and communities, for that reason we offer an outstanding benefit package including medical insurance benefits, paid vacation, paid holidays and 401k contributions.

  • 26 Days Ago

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Contact Center Representative
  • Animal Dermatology Group Inc
  • Newport, CA FULL_TIME
  • DescriptionAnimal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. AD...
  • 28 Days Ago

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Contact Center | CTI Concepts
  • TestingXperts
  • Newport, CA FULL_TIME
  • Company DescriptionWe are directly work with Infosys.Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250...
  • 1 Month Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Huntington, CA PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
  • 1 Day Ago

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Contact Center Training & Quality Manager
  • WSP USA
  • SCENIC AVE, CA OTHER
  • This Opportunity WSP is currently initiating a search for a Full-Time Contact Center Training & Quality Manager . This position will be based out of Costa Mesa, CA. The Training & Quality Manager is r...
  • 25 Days Ago

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Sr. Contact Center Manager- Five9 SME
  • Americor
  • Irvine, CA FULL_TIME
  • At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the United States. We take pride in our recognition as a 'Top Place to Work' and 'Best ...
  • 7 Days Ago

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0 Contact Center Director jobs found in Orange, CA area

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GREEN MPNA Executive Director
  • OneOC
  • Santa Ana, CA
  • Benefits: 401(k) Dental insurance Health insurance Reports to: GREEN-MPNA Advisory Board FLSA Status: Exempt Work Schedu...
  • 4/18/2024 12:00:00 AM

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Senior Director, Regulatory Affairs - REMOTE
  • Proclinical Staffing
  • Irvine, CA
  • Senior Director, Regulatory Affairs - Permanent - Remote Proclinical Staffing is seeking a Senior Director, Regulatory A...
  • 4/18/2024 12:00:00 AM

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Grants Director
  • National Healthcare & Housing Advisors
  • Santa Ana, CA
  • NHHA is seeking a experienced Grants Director, Director of Grants, Grants Officer, Grants Manager! National Healthcare &...
  • 4/17/2024 12:00:00 AM

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Site Coordinator - Ignite Youth Leadership Program Part-time
  • UHSM Unite Health Share Ministries
  • Santa Ana, CA
  • Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-memb...
  • 4/17/2024 12:00:00 AM

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Senior Director, Clinical Biomarkers - REMOTE
  • Proclinical Staffing
  • Irvine, CA
  • Senior Director, Clinical Biomarkers - Permanent - Remote Proclinical Staffing is seeking a Senior Director, Clinical Bi...
  • 4/17/2024 12:00:00 AM

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Grants Director
  • National Healthcare & Housing Advisors
  • Santa Ana, CA
  • NHHA is seeking a experienced Grants Director, Director of Grants, Grants Officer, Grants Manager! National Healthcare &...
  • 4/16/2024 12:00:00 AM

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Property Operations Manager
  • Roman Catholic Diocese Of Orange
  • Garden Grove, CA
  • Diocese of Orange, Pastoral Center POSITION TITLE: Property Operations Manager FLSA STATUS: Exempt PAY RANGE: $125,000 $...
  • 4/16/2024 12:00:00 AM

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Keyholder
  • St. John Knits
  • ABOUT ST. JOHN St. John is an American luxury house. A tireless passion for knitwear innovation since the brand’s incept...
  • 4/15/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$192,208 to $286,529
Orange, California area prices
were up 3.0% from a year ago

Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020