Contact Center Director jobs in Rock Hill, SC

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020

11 Contact Center Director jobs found in Rock Hill, SC area

Structured Cabling Operations Manager
  • FieldLink
  • Charlotte, NC
  • Structured Cabling / Data Center Operations Manager Job Description: The Operations Manager ... contact when there are customer issues related to installation, quality & performance issues ...
  • 10 hours ago

Urgent need for ININ/Genesys Engineer
  • Parmesoft Inc.
  • Charlotte, NC
  • ... contact center solutions middot Implementation and release management process. middot Good ... Thanks, Mike Parmesoft Inc. 2626 Cole Ave,Ste300 Dallas, TX. 75204 Direct 972-968-7035 Fax972-402 ...
  • yesterday

Customer Account Advisor
  • Aarons
  • Waxhaw, NC
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • 2 days ago

Principal Salesforce Engineer
  • CPI Security
  • Charlotte, NC
  • Experience integrating Salesforce with contact center platforms, data warehouse, and other ... Fitness Director * Paid Volunteer and Charitable Engagement Opportunities * Birthday and Work ...
  • 3 days ago

Canvassing Manager
  • Charlotte, NC
  • CADC specializes in direct voter contact on behalf of progressive candidates and causes. CADC ... Call center experience a plus * Customer Service experience a plus * Working laptop Compensation ...
  • 5 days ago

Certified Residential Appraiser
  • Valucentric
  • Charlotte, NC
  • ... National Data Center staffed with Senior Level Appraisers · Expert assistance in complex ... Direct Deposit · Health, Dental, Vision, Life, 401K match · E&O, Data Access & Forms, Remote ...
  • 5 days ago

Automation QA Tester
  • Advantage Resourcing
  • Charlotte, NC
  • This position seeks talented candidates who will put the customer at the center of everything they ... If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer
  • 6 days ago

Administrative Coordinator
  • RemX
  • Charlotte, NC
  • ... support, finance and accounting, contact center, information technology and engineering ... direct hire basis.
  • 6 days ago

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$140,952 to $211,556
Rock Hill, South Carolina area prices
were up 1.5% from a year ago

Contact Center Director in Arlington, TX
Creates and implements an ongoing strategic plan identifying opportunities for improvement in processes, data sharing, automation, education, and training to continually increase patient satisfaction scores and reduce insurance rejections related to patient data and insurance information.
April 05, 2020
Contact Center Director in Atlanta, GA
Demonstrated understanding of integrating customer needs and insights into processes Track record of success in achieving high-impact business results in a complex and multi-business-line work environment.
February 22, 2020
Contact Center Director in Belmont, CA
Plan and lead regularly scheduled forecast meetings.
December 20, 2019