Contact Center Quality Analyst jobs in the United States

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2022 Salary.com)

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Expert Salesforce Programmer Analyst- Remote
  • GTT, LLC
  • Oakland, CA
  • ... quality technology solutions. Position Summary * The Expert Salesforce Programmer Analyst will ... Leads teams of programmer-analysts * Internal (IT) /External (Non-IT -Business) Contact: Regularly ...
  • 2 hours ago

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Medical Billing Analytics Customer Success Analyst
  • MCKESSON
  • Lubbock, TX
  • Checks out and approves operational quality of system. Instructs customers in the operation and ... Act as primary point of contact with ancillary vendors in order to restore data issues and problem ...
  • 4 hours ago

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Vendor Operations Analyst
  • Tech Observer
  • South San Francisco, CA
  • Ensures quality and PV requirements are met in accordance with contractual obligations. Facilitates ... Acts as a day-to-day point of contact with US PS SPs and ensures strong relationships and ...
  • 7 hours ago

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InfoBridge Quality Analyst (Remote)
  • FEI Systems
  • Columbia, MD
  • We're looking for a quality analyst who shares our commitment to leveraging technology to make a ... For more information on E-Verify, please contact DHS at (888) 464-4218. Applicants will receive ...
  • yesterday

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Data Analyst, MSEP
  • Serco North America
  • Herndon, VA
  • Performs Quality Control (QC) Inspector tasks as assigned and performs QC activities in accordance ... Contact Center as a Service (CCaaS) systems knowledge. * Highly skilled in effective communication ...
  • yesterday

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Quality Analyst Lab Technician
  • Kelly
  • Union City, CA
  • Union City, CA Pay: $22-$25 per hour Job Title : QA Technician ROLE AND RESPONSIBILITIES Successful ... Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A ...
  • 3 days ago

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Quality Control Analyst
  • Kelly
  • Ann Arbor, MI
  • Kelly Science & Clinical has a new, temporary-to-hire opportunity for a QC Analyst in Ann Arbor, MI ... Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A ...
  • 3 days ago

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Lead Information Security Analyst - Security Operations Center (SOC)
  • MCKESSON
  • Austin, TX
  • Serves as an escalation point of contact for L1 , L2 and L3 Security Operations Center (SOC) analysts. * Work collaboratively with multiple teams as well as subject matter experts to include threat ...
  • 5 days ago

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Business Development Manager - Call Center Services
  • Quality Contact Solutions
  • Remote in Oklahoma City, OK FULL_TIME
  • Do you have call center or telemarketing management experience? Are you looking for career advancement? Are you ready to...
  • 1 Month Ago

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Quality Assurance Analyst
  • Spotlight Analyst Relations
  • Kansas City, MO FULL_TIME
  • Spotlight, a leading analyst relations firm, is seeking a Quality Assurance (QA) Analyst to assist the product developme...
  • 24 Days Ago

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Business Development Manager - Call Center Services
  • Quality Contact Solutions
  • Remote in Oklahoma City, OK FULL_TIME
  • Do you have call center or telemarketing management experience? Are you looking for career advancement? Are you ready to...
  • 1 Month Ago

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Quality Assurance Analyst
  • Spotlight Analyst Relations
  • Kansas City, MO FULL_TIME
  • Spotlight, a leading analyst relations firm, is seeking a Quality Assurance (QA) Analyst to assist the product developme...
  • 24 Days Ago

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Contact Center Quality Support
  • Allied Benefit Systems, LLC
  • Chicago, IL FULL_TIME
  • Would you like to be part of a growing national healthcare solutions company? Are you looking to positively affect thous...
  • 29 Days Ago

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Contact Center Quality Supervisor
  • SimonMed Imaging MSO, LLC
  • Phoenix, AZ FULL_TIME
  • Join our team! SimonMed Imaging is one of the largest outpatient medical imaging providers and largest physician radiolo...
  • 3 Months Ago

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Contact Center Supervisor - Independent Contractor Orlando (#OEX)
  • Inktel Contact Center Solutions
  • Kissimmee, FL FULL_TIME,CONTRACTOR
  • Our Contract Supervisors are Independent Contractors for a limited engagement, typically under 1 year. They are primaril...
  • 10 Days Ago

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Contact Center Reporting Analyst
  • Missouri Higher Education Loan Authority
  • Chesterfield, MO FULL_TIME
  • Higher Education Loan Authority of the State of Missouri (“MOHELA”) is a nationally-recognized leader in student loan se...
  • 13 Days Ago

Income Estimation for Contact Center Quality Analyst jobs
$42,447 to $58,834