Contact Center Quality Analyst jobs in the United States

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2021 Salary.com)

A
Supervisor - Contact Center
  • Apple Leisure Group
  • Milwaukee, WI
  • ... reporting, quality processes and inbound sales * Strong analytical and mathematical skills ... Understand call center best practices and forecasting/scheduling * Responsive to customer needs ...
  • 6 hours ago

I
TELEPHONE SYSTEM ANALYST
  • Internal Revenue Service
  • Oakland, CA
  • W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate ... Troubleshoot and report system problems to Joint Operations Center (JOC) and Program Management and ...
  • 3 days ago

B
Service Center Analyst
  • Bechtel Corporation
  • Richland, WA
  • Makes frequent contact with end-users and customers to resolve problems and issues relating to ... Attention to quality, including accurate documentation of work completed. * Must be able to work ...
  • 3 days ago

D
Board Certified Behavior Analyst (BCBA) - $5,000 Sign-on Bonus!
  • Devereux Advanced Behavioral Health
  • Phoenix, AZ
  • ... center, school, and community environments to provide the highest quality services and meet our ... Devereux requires all individuals interviewing for a position involving contact with children to ...
  • 5 days ago

D
Paid Social Senior Analyst
  • dentsu
  • San Francisco, CA
  • For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com. We are champions ... We keep our people at the center, creating space for growth, understanding and learning so they can ...
  • 6 days ago

U
Jr. Analytics Engineer
  • UJET
  • San Francisco, CA
  • About Us UJET is the world's first and only cloud contact center platform for smartphone-era CX. By ... the data and analytics engineering teams with quality assurance tasks related to data ...
  • 6 days ago

H
Contact Center Representative (Part-time 20 hours/week), Retail Banking
  • HomeStreet Bank
  • Federal Way, WA
  • Maintain required performance standards in quality, occupancy, attendance, and adherence. * Ensure ... analyze, organize, and present information. * Strong interpersonal skills to fully identify the ...
  • 6 days ago

P
Customer Service Business Analyst
  • PACCAR
  • Renton, WA
  • ... of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF ... Contact Center Telephony Systems. * Demonstrated continuous improvement and Project Management ...
  • 6 days ago

Income Estimation for Contact Center Quality Analyst jobs
$40,852 to $56,629