Contact Center Quality Analyst jobs in Cranston, RI

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

29 Contact Center Quality Analyst jobs found in Cranston, RI area

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Customer Success Representative-Virtual Interview & Training!
  • Synergy Staffing
  • East Providence, RI
  • ... analytical mind for troubleshooting, and ability to empathize with unhappy users · A minimum of 1 ... Please submit your resume for immediate consideration and we will contact you within 24-48 hours to ...
  • 22 hours ago

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IT Help Desk Support
  • Advantage Technical Resourcing
  • Providence, RI
  • Responsible for providing support as the first point of contact and technical support for personnel ... Provides continuous monitoring of the Network Operation Center system monitoring screens and react ...
  • yesterday

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IT Help Desk Support
  • Advantage Resourcing
  • Providence, RI
  • Responsible for providing support as the first point of contact and technical support for personnel ... of the Network Operation Center system monitoring screens and react to service degradation ...
  • yesterday

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Warehouse Associate
  • Colony Hardware
  • Providence, RI
  • ... center. * Ability to work independently, prioritize work and perform multiple tasks. * Analytical ... In addition, our commitment to quality and service is unmatched. Products are carefully selected ...
  • yesterday

Cranston, once known as Pawtuxet, is a city in Providence County, Rhode Island, United States. With a population of 80,529 at the 2010 census, it is the third largest city in the state. The center of population of Rhode Island is located in Cranston. Cranston is a part of the Providence metropolitan area. Cranston was named one of the "100 Best Places to Live" in the United States by Money magazine in 2006. It is among the top 25 safest cities in the country, according to CQ Press's research. According to the survey done by 24/7 Wall St website, Cranston ranked 36th on the list of “America’s ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,366 to $58,739
Cranston, Rhode Island area prices
were up 1.6% from a year ago

Contact Center Quality Analyst in Albuquerque, NM
Performs quality process improvement activities for assigned department to include but is not limited to developing and maintaining statistical databases, developing and producing complex reports and assisting with various projects.
January 05, 2020
Assists with developing evaluative tools to improve process improvements.
March 06, 2020
Contact Center Quality Analyst in El Segundo, CA
Interacts daily with customers and functional peer groups.
October 26, 2019