Contact Center Quality Analyst jobs in Cumberland, RI

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

27 Contact Center Quality Analyst jobs found in Cumberland, RI area

O
Call Center/Customer Service Specialist (Multiple Opening)
  • Optimize Manpower Solutions, Inc.
  • Providence, RI
  • Contact Tracers will be hired and trained to work as part of a COVID response unit, Contact Tracer ... analysts working across multiple time zones is backed by an internal database of 2.4 million ...
  • 3 days ago

A
Senior Manufacturing Engineer
  • Aerotek
  • Franklin, MA
  • Work with design engineering to determine remediation on existing part quality issues * Provide ... Understand PFMEA, Statistical probability, and root cause analysis * Demonstrated trouble shooting ...
  • 5 days ago

According to the United States Census Bureau, the town has a total area of 28.3 square miles (73.2 km2), of which 26.4 square miles (68.5 km2) is land and 1.8 square miles (4.7 km2), or 6.40%, is water. Cumberland is the easternmost town along the state's northern border with Massachusetts, making it the state's de facto northeasternmost town. Cumberland borders the Rhode Island cities of Woonsocket to the northwest and Central Falls, to the south and the town of Lincoln to the west as well as the Massachusetts towns of Wrentham to the north, Plainville and North Attleborough to the east and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,366 to $58,739
Cumberland, Rhode Island area prices
were up 1.6% from a year ago

Contact Center Quality Analyst in Albuquerque, NM
Performs quality process improvement activities for assigned department to include but is not limited to developing and maintaining statistical databases, developing and producing complex reports and assisting with various projects.
January 05, 2020
Assists with developing evaluative tools to improve process improvements.
March 06, 2020
Contact Center Quality Analyst in El Segundo, CA
Interacts daily with customers and functional peer groups.
October 26, 2019