Contact Center Quality Analyst jobs in Elyria, OH

This is a part time, 1099 position.

Job duties include:

Looking at newly built homes from a customer's perspective to identify defects in workmanship, quality, completeness, consistency, and professionalism. (Reviews take on average 1 to 1.5 hours to complete) Each review is meant to evaluate the quality of the finished construction.

Driving to construction sites and conducting quality reviews on the day it is scheduled. Work may be started anytime during the day between 8 am to 3:30 pm.

Entering review results online using your own tablet while on the job site. Training will be provided on how to enter a Quality Review Report in the report database.

Analysts are not required to go on roofs or in attics.

No tools or ladders are used in the review.

Construction experience is required. Residential construction experience is preferred.

Required equipment:

• Tablet (Android or Apple)
• Blue painter's tape
• Hard hat (Required to be worn while on the job site.)
• Access to email while out in the field either though a tablet or phone

Preferred background experience:

• General Contractor/Superintendent/Project Manager
• Familiar with punch list writing
• Home Renovation or Remodeling
• Familiar with warranty walk through with homeowners

Ideal candidates will be:

• Detail oriented - able to be thorough and consistent
• Reliable - work must be completed on the day it is scheduled
• Principled - able to work unsupervised while providing thoroughness and consistency in each home
• Able to connect to the internet via Wi-Fi
• Have experience working with a mobile device and familiar on how to solve minor technical issues that could occur while out in the field.
• Able to drive to sites around the area. (Drive time is not compensated). Management will group work orders whenever possible minimizing drive time between stops.

This is a part-time position, with the potential for full time hours during busy seasons.

Compensation: Paid per review completed.

Pay rate ranges from $75-$85 per review.

Introductory period lasts for 30 -60 days and pay is $65-$75 per review during that timeframe.

There is a $10/house raise when introductory period ends.

**No phone calls please**