Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Are you a seasoned healthcare professional with a passion for ensuring the highest standards of patient care and safety? Join our dynamic team at a Critical Access Hospital on the stunning Southern Oregon Coast as the Director of Quality & Risk Management.
Nestled along the picturesque Oregon coastline, our Critical Access Hospital is committed to delivering exceptional healthcare services to our vibrant community. Surrounded by breathtaking landscapes and a supportive team, we offer a unique opportunity for a Director of Quality & Risk to make a lasting impact on the quality of care provided.
As the Director of Quality & Risk you will:
At Southern Coos Hospital & Health Center our mission is "quality healthcare with a personal touch". Our values are compassion, patient-centered care, teamwork, community, professionalism, and integrity. Every day we are working to improve the health and viability of the community by working to be the best place for patients to receive care, for employees to work, and for providers to practice medicine.
Come be a part of our dedicated team and contribute to the health and well-being of our community while enjoying the unparalleled beauty of the Southern Oregon Coast!
Skills, Knowledge, & Experience Requirements:
Benefits include:
Employment with Southern Coos Hospital is contingent upon an acceptable pre-employment drug screening and background check.
Southern Coos Hospital & Health Center is an Equal Opportunity Employer and does not discriminate against any candidate or employee. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are encouraged to join our teams. Reasonable accommodations are available to access job openings or apply for a job.
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0 Contact Center Quality Analyst jobs found in Eugene, OR area