Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Duties include but are not limited to, daily paper work and bank deposits, hiring and training of all staff, inventory ordering, control, and stocking, cleanliness of inside and outside of property including sales room, bathrooms, vending areas, pumps, concrete pads, etc., ensuring that all trash is taken out in a quick and effective manner, and landscaping duties.
Good managerial skills, steady work history, basic computer skills and excellent customer service skills are required.
Requirements:
Please apply online at https://qualityoilnc.com/careers/
Job Type: Full-time
Benefits:
Experience level:
Weekly day range:
Work Location: In person
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