Contact Center Quality Analyst jobs in Kentucky

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Bilingual IT Service Desk Call Center Support Agent (Fully Remote)
  • CompuCom
  • Louisville, KY
  • They are the first point of contact for all support service requests. These are requests for ... Solid analytical/cognitive skills to troubleshoot complex and technical problems * Ability to ...
  • yesterday

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Staff Physician (Vascular Surgery)
  • USA Government
  • Louisville, KY
  • Ensures quality assurances of the service and the delivery of healthcare by participating in ... of contact, incident reports, signed statements, and customer service complaints; and ...
  • 3 days ago

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Resource Pool Nurse
  • Careerbuilder-US
  • Bowling Green, KY
  • You will assess and diagnose patient and family needs to provide quality care to assigned patients ... The facility is also an Accredited Chest Pain Center and a Certified Primary Stroke Center. HCA ...
  • 4 days ago

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Call Center Representative - Multiple Openings - Multiple Shifts
  • AmeriSave Mortgage
  • Louisville, KY
  • This position will initiate contact, screen and transfer leads to our team of Loan Officers ... analytic software, and leading mortgage application technologies to help make more deals happen
  • 4 days ago

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Director of Patient Care Services
  • Med Center Health
  • Albany, KY
  • Leads and engages a service line or department(s) closely aligned to Med Center Health's strategic ... Plans for the ongoing and future capital needs of the department with necessary analysis and ...
  • 5 days ago

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Detect & Investig Analyst Lead-1
  • PNC Financial Services Group
  • Louisville, KY
  • As a Detection and Investigation Analyst Lead within PNC's Cyber Security organization, you will be ... or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of ...
  • 6 days ago

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Care Coordinator RN
  • TriStar Greenview REGIONAL HOSPITAL
  • Bowling Green, KY
  • Recognized by the Joint Commission as a Top Performer on Key Quality Measures®, TriStar Greenview ... The facility is also an Accredited Chest Pain Center and a Certified Primary Stroke Center. HCA ...
  • 6 days ago

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Director of Operations
  • Owens & Minor, Inc.
  • Louisville, KY
  • ... Center operations activities, including receiving, warehousing, shipping, delivery, customer ... analysis to consistently work towards improving teammate relations, customer quality, and ...
  • 6 days ago

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$37,750 to $52,331

Contact Center Quality Analyst in El Segundo, CA
Interacts daily with customers and functional peer groups.
December 12, 2019
Contact Center Quality Analyst in Albuquerque, NM
Performs quality process improvement activities for assigned department to include but is not limited to developing and maintaining statistical databases, developing and producing complex reports and assisting with various projects.
June 17, 2020
Assists with developing evaluative tools to improve process improvements.
April 23, 2020