Contact Center Quality Analyst jobs in Murfreesboro, TN

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

R
Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.


    Responsibilities:

    You will serve as a subject matter expert for Benefits, Leaves, Payroll, and Talent, providing resolutions to our customers on first contact whilst ensuring an exceptional customer experience. You will be charged with accurately interpreting, analyzing, administering, and articulating information of complex employee benefits and payroll.


    The role necessitates an understanding of all Talent and Leave of Absence policies and an ability to convey them effectively. You will have to evaluate problems, and if too complex, escalate the issues to the next level of support. All while operating in a call center environment, documenting and summarizing all interactions using the Deloitte Case Management System.


    You will also need to educate callers on how to retrieve information on Deloitte's intranet.


    Position Requirements:

    • Extensive knowledge of all Benefit, Payroll, and Leave programs and policies.

    • Ability to work independently and take initiative.

    • Excellent listening and communication skills.

    • Ability to work under pressure and in a team.

    • Strong problem-solving, analytical, technical, and research skills.

    • Ability to adhere to provided schedule.

    • Dedication to always providing an outstanding customer experience.

    Qualifications:

    • At least 1 year of customer service experience, including experience in a contact center via telephone (minimum of 6 months) and e-mail channels.

    • Familiarity with benefit and retirement plans, HR practices, leave and disability support, and payroll information is preferred.

    • An Associates or Bachelor’s degree.

    • Proficiency in Microsoft Outlook and Word.

    • Prior experience with HR (Talent) systems, Payroll systems, and web-based employee self-service applications is beneficial.


    We are looking for an individual who can adhere strictly to confidentiality principles and work well in a dynamic environment. If you possess these qualities, we would love for you to be part of the Robert Half team, working towards providing a distinctive end-to-end customer experience.


    Submit your application now and join our committed client-oriented team!

  • 2 Days Ago

S
Contact Center Agent
  • SP Plus Corporation
  • NASHVILLE, TN FULL_TIME
  • Overview SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those ...
  • 3 Days Ago

D
Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 15 Days Ago

N
Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 1 Month Ago

T
Director Contact Center AI Workflow Development
  • TriStar Centennial Medical Center
  • Nashville, TN FULL_TIME
  • This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Contact Center opening with Work...
  • 3 Days Ago

Q
RN Supervisor P/T Weekends - Quality
  • Quality Center for Rehabilitation and Healing
  • Lebanon, TN FULL_TIME,PART_TIME
  • NOW OFFERING DAILY PAY! RN Supervisor - Weekends The Quality Center for Rehabilitation and Healing is looking for a talented and hard-working RN Supervisor to join their ever-growing team. The RN Supe...
  • 23 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst jobs found in Murfreesboro, TN area

L
Sr. IT Business Analyst
  • LaSalle Network
  • Murfreesboro, TN
  • Our client in the financial services industry is looking for a Senior IT Business Analyst to add to their team. The Seni...
  • 3/27/2024 12:00:00 AM

T
Travel Nurse RN - Med Surg - $1,900 per week
  • TRS Healthcare
  • Murfreesboro, TN
  • LanceSoft is seeking a travel nurse RN Med Surg for a travel nursing job in Murfreesboro, Tennessee. Job Description & R...
  • 3/26/2024 12:00:00 AM

M
Customer Support Analyst Tier I (Clinical)
  • MEDHOST Inc.
  • Franklin, TN
  • **Customer Support Analyst Tier I (Clinical)** **Location** : Franklin, TN **Job Type** : Direct **Hours** : Full Time *...
  • 3/25/2024 12:00:00 AM

M
Team Lead, Customer Support (Clinical)
  • MEDHOST Inc.
  • Franklin, TN
  • **Team Lead, Customer Support (Clinical)** **Location** : Franklin, TN **Job Type** : Internal Direct **Hours** : Full T...
  • 3/25/2024 12:00:00 AM

T
Travel Nurse RN - PCU - Progressive Care Unit - $2,722 per week
  • TRS Healthcare
  • Murfreesboro, TN
  • LanceSoft is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Murfreesboro, Tennessee. ...
  • 3/25/2024 12:00:00 AM

A
Travel Nurse RN - Med Surg - $1,749 per week
  • Adventist Health
  • Murfreesboro, TN
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Murfreesboro, Tennessee. Job ...
  • 3/25/2024 12:00:00 AM

L
Service Desk Analyst
  • LaSalle Network
  • Murfreesboro, TN
  • LaSalle Network is partnering with a leading credit union in Tennessee and one of the largest credit unions in the Unite...
  • 3/24/2024 12:00:00 AM

P
Travel Physical Therapist - $1,782 per week
  • PRN Healthcare
  • Murfreesboro, TN
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Murfreesboro, Tennessee. Job Descrip...
  • 3/24/2024 12:00:00 AM

Murfreesboro is a city in, and the county seat of, Rutherford County, Tennessee, United States. The population was 108,755 according to the 2010 census, up from 68,816 residents certified in 2000. In 2017, census estimates showed a population of 136,372. The city is the center of population of Tennessee, located 34 miles (55 km) southeast of downtown Nashville in the Nashville metropolitan area of Middle Tennessee. It is Tennessee's fastest growing major city and one of the fastest growing cities in the country. Murfreesboro is also home to Middle Tennessee State University, the second largest...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,080 to $56,950
Murfreesboro, Tennessee area prices
were up 1.3% from a year ago