Contact Center Quality Analyst jobs in Murfreesboro, TN

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

100 Contact Center Quality Analyst jobs found in Murfreesboro, TN area

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Customer Service & QA Representative
  • Manufacturer of paper products
  • La Vergne, TN
  • ... point of contact for customer order information, product samples, and problem resolution ... processes through analyzing department workflow and recommending enhancements to management
  • 7 days ago

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Quality & EHS Manager
  • Manufacturer of paper products
  • La Vergne, TN
  • ... analyze quality issues in the production and introduce corrective and preventive actions. ‚óŹ ... contact with public authorities.
  • 7 days ago

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Finance - Operations Assistant
  • Asset Staffing
  • Brentwood, TN
  • Act as the primary point of contact for all client interactions, working with applicable team ... As requested, work directly with the Managing Director/Director of Operations to ensure the quality ...
  • 7 days ago

Murfreesboro is a city in, and the county seat of, Rutherford County, Tennessee, United States. The population was 108,755 according to the 2010 census, up from 68,816 residents certified in 2000. In 2017, census estimates showed a population of 136,372. The city is the center of population of Tennessee, located 34 miles (55 km) southeast of downtown Nashville in the Nashville metropolitan area of Middle Tennessee. It is Tennessee's fastest growing major city and one of the fastest growing cities in the country. Murfreesboro is also home to Middle Tennessee State University, the second largest...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$36,617 to $50,763
Murfreesboro, Tennessee area prices
were up 1.3% from a year ago

Contact Center Quality Analyst in Albuquerque, NM
Performs quality process improvement activities for assigned department to include but is not limited to developing and maintaining statistical databases, developing and producing complex reports and assisting with various projects.
November 06, 2019
Assists with developing evaluative tools to improve process improvements.
December 14, 2019
Contact Center Quality Analyst in El Segundo, CA
Interacts daily with customers and functional peer groups.
October 06, 2019