Contact Center Quality Analyst jobs in North Las Vegas, NV

Job Summary: The Contact Center Representative is to contact consumers and advise of pending services, documentation, pending complaints and return call requests.

Call Center Representatives are required to make outbound calls.

The hours will be from

7:00 AM to 12:00 PM, Monday through Friday.

Responsibilities:
- Making Outbound calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about resolution services, company name, telephone number and account number
- Assist consumers in reaching agency that sent paperwork
- Maintain consumer records by updating account information and documenting interactions
- Follow communication scripts and guidelines to ensure consistent and effective customer service
- Generate a MIN of 5 Leads per day / 25 a week / 100 a month
- Meet or exceed performance goals in areas such as call quality, leads generated, accounts touched, and calls made

Qualifications:
- Previous experience in a call center or customer service role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and navigate computer systems while on the phone with customers
- Knowledge of debt recovery / debt collections is a plus
- Ability to work well in a fast-paced and team-oriented environment
- High school diploma or equivalent

This is an excellent opportunity for individuals who are passionate about providing exceptional customer service in a sales driver environment. We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated self-starter with strong communication skills, we would love to hear from you.

Apply today or call 725.268.0742 for more information!

Job Type: Part-time

Pay: $13.00 per hour

Expected hours: 25.00 per week

Benefits:

• On-the-job training

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Required)
• Outbound calling: 1 year (Required)

Work Location: In person