Contact Center Quality Analyst jobs in Oklahoma
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Quality Assurance Coordinator - Contact Center
- Love's Travel Stops & Country Stores
-
Oklahoma, OK
FULL_TIME
-
Req ID: 433410
BASIC PURPOSE : The Contact Center Quality Assurance Coordinator is responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that service quality standards are being met. They will be responsible for identifying and reporting on metrics and quality for the Customer Engagement Contact Centers. They will take calls or assist with written communication, additional call monitoring and reporting as the business need requires.
MAJOR RESPONSIBILITIES:
Responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that service quality standards are being met.
Responsible for identifying and reporting on metrics and quality of the Customer Engagement Contact Centers.
Develop methods for quality improvement and tracking improvement over time, report and provide statistical analysis on feedback, and suggest strategy for long-term improvement of Customer Service opportunities.
Identify training needs and communicate any knowledge and skill gaps.
Other duties assigned as needed.
EDUCATION AND EXPERIENCE:
Education:
HS Diploma or equivalent required
College diploma or university degree in the field of computer science and/or two years equivalent work experience
Experience:
Experience working in a team-oriented, collaborative environment.
At least 6 months experience in current role.
SKILLS AND PHYSICAL DEMANDS:
Skills:
Knowledge of basic computer hardware and peripherals
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation
Ability to manage numerous competing demands in an extremely high-stress environment.
Excellent verbal and written communication skills.
Knowledge of Microsoft Office.
Typical Physical Demands :
Requires prolonged sitting, some bending and stooping.
40-hour on-site work week
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator.Requires normal range of hearing and vision.
Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert - 28 Days Ago
Quality Assurance Coordinator - Contact Center
- Love's
-
Oklahoma, OK
FULL_TIME
- Req ID: 433410 BASIC PURPOSE: The Contact Center Quality Assurance Coordinator is responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that ser...
- 30 Days Ago
Contact Center Representative I
- Oklahoma Community Credit Union
-
Stillwater, OK
FULL_TIME
- Oklahoma Community Credit Union - Website Job Posting Contact Center Representative I - Full Time; Hours M-F 9:00 AM to 6:00 PM and one Saturday a month from 8:45 AM to 1:15 PM ROLE:To provide members...
- 3 Days Ago
Avaya Contact Center
- Sira Consulting Inc
-
Oklahoma, OK
FULL_TIME
- Please find below the JD for this requirement. We are looking for Avaya UC resource. JD – Should have 7 years of experience in managing Avaya Aura technology. Handling CCT L2 / L3 / L4 tasks for Avaya...
- 3 Days Ago
CONTACT CENTER AGENT
- AMERICAN HERITAGE BANK
-
Sapulpa, OK
OTHER
- Job Details Job Location: Sapulpa Main Bank - Sapulpa, OK Position Type: Full Time Salary Range: Undisclosed Travel Percentage: None CONTACT CENTER AGENT - BILINGUALJob Title: Contact Center Agent Dep...
- 17 Days Ago
Director, Contact Center Operations
- RadNet
-
Tulsa, OK
FULL_TIME
- Job Summary The Director of Contact Center Operations (DCCO), based in Tulsa, Oklahoma executes RadNet's mission by providing leadership, direction and oversight of the Tulsa Contact Center management...
- 29 Days Ago
Contact Center Quality Analyst jobs at Popular Companies
Finance Director, Retail Wireless
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/16/2024 12:00:00 AM
Data Science Analyst
- Wingstop Restaurants Inc.
-
Dallas, TX
- WHO WE ARE We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor...
- 4/16/2024 12:00:00 AM
Inventory Analyst
- LaSalle Network
-
Elk Grove Village, IL
- LaSalle Network is partnering with a leading CPG company to hire an Inventory Analyst to continue their pattern of growt...
- 4/16/2024 12:00:00 AM
Sr. HRIS Analyst
- Textron
-
Providence, RI
- Are you seeking a new adventure in your career? Are you passionate about HR Technology and its growth? Do you love when ...
- 4/16/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/15/2024 12:00:00 AM
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/15/2024 12:00:00 AM
Call Center Data Analyst
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/13/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/12/2024 12:00:00 AM
About Oklahoma
Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,144 to $57,044