Contact Center Quality Analyst jobs in Pittsfield, MA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Perinatal Outreach RN Regional Quality Specialist
  • Albany Medical Center
  • New Lebanon, NY FULL_TIME
  • Department/Unit:

    Perinatal Outreach Ctr

    Work Shift:

    Day (United States of America)As the designated Level IV northeastern New York (NENY) Regional Perinatal Center (RPC), Albany Medical Center provides transport and consultation services to all birthing hospitals in a 25-county area of northeastern New York and western New England, and is responsible to provide quality oversight to each affiliate hospital within the region. The RN Regional Quality Specialist works collaboratively with the RPC team and each hospital team to support quality improvement and improve maternal and neonatal outcomes for birthing families.

    Salary range: $65, ,343.00 annually

    • Works with Perinatal Outreach team to provide quality oversight to regional affiliate hospitals. Works with affiliate hospital medical, nursing, and quality management staff to identify, develop, and implement perinatal quality improvement initiatives.
    • Participates with Perinatal Outreach team in site visit process to affiliate hospitals. Responsibilities include maternal and neonatal case review/preparation, assisting with agenda development, shared facilitation of agenda, identification of opportunities, and follow-up correspondence/support.
    • Works with obstetrical and neonatal medical and nursing staff at the RPC to follow maternal and neonatal transports admitted to RPC. Assist with communication to referring obstetrician/pediatrician on status of patient as needed. Assures follow-up and closure of all referrals and issues.
    • Serves as a resource to affiliate hospitals and community programs on issues related to perinatal clinical policy/protocol, perinatal quality improvement, and perinatal data. Collaborates with CNS-NPs in Obstetrics and Neonatology at the RPC to support these needs.
    • Works with Perinatal Outreach team, including Regional Data Coordinator, in perinatal data review, analysis, and presentation. Serves as a resource/support to RPC staff and regional committees that review and use perinatal data.
    • Works/collaborates to support Quality Assurance/Quality Improvement activities and needs of Albany Medical Center as RPC and is a member of related internal quality improvement teams.
    • Works with Perinatal Outreach team to identify perinatal educational needs in the region and serves as a resource/support in developing regional educational plan/programs.
    • Collaborates with other professional state and local perinatal programs and associations, representing Albany Medical Center and the region.
    • Coordinator for Albany Med childbirth education classes.

    Qualifications:

    Registered Nurse with clinical experience in Obstetric and/or Neonatal Nursing required. Masters degree preferred, bachelor's degree required. Hybrid eligible after orientation period.

    Thank you for your interest in Albany Medical Center​

    Albany Medical is an equal opportunity employer.

    This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

    Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

  • 4 Days Ago

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LPN / LVN - Psychiatric
  • Quality Clinicians
  • Brattleboro, VT FULL_TIME
  • Position: Adolescent Behavioral Health Licensed Practical Nurse Salary Range: Min Pay: $22.66/hour (with 0 years of experience) - Max Pay: $34.04/hour (with 24 years of experience) The Brattleboro Ret...
  • Just Posted

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PCA Caregiver Falls Village, CT
  • Quality Homemakers
  • Canaan, CT FULL_TIME
  • QHM Homecare Caregiver Recruitment is looking to hire a PCA Caregiver for an elderly client in Falls Village, CT. Monday, Wednesday, Friday 11am-4pm Our PCAs (Personal Care Assistant) can provide comp...
  • 5 Days Ago

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RN Med Surg Pittsfield, MA
  • Quality Clinicians
  • Pittsfield, MA FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1604.98-$2604.98/week Multiple shift openings Job Description/Responsibi...
  • 9 Days Ago

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PCA Caregiver Mon, Wed, Fri 11am-3pm
  • Quality Homemakers
  • Canaan, CT FULL_TIME
  • QHM Homecare Caregiver Recruitment is looking to hire a PCA Caregiver for an elderly client in Falls Village, CT. Monday, Wednesday, Friday 11am-3pm Our PCAs (Personal Care Assistant) can provide comp...
  • 17 Days Ago

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Mobile Ultrasound Sonographer
  • Quality Clinicians Staffing
  • Brattleboro, VT FULL_TIME
  • Title: Mobile Ultrasound Sonographer Company Description: Our company serves over 7,500 care facilities nationwide and provides mobile ultrasound services. We offer a great working environment with de...
  • 20 Days Ago

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0 Contact Center Quality Analyst jobs found in Pittsfield, MA area

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $2,185 per week
  • Adventist Health
  • Pittsfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Pittsfield, Massachusetts....
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,103 per week
  • Adventist Health
  • Pittsfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Pittsfield, Massachusetts. Jo...
  • 3/28/2024 12:00:00 AM

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Senior Patient Accounts Processor (req 100771)
  • Whitney M Young Jr Health Center
  • Albany, NY
  • GENERAL RESPONSIBILITIES: The Senior Patient Accounts Processor at Whitney Young Health ensures the financial integrity ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Hospice - $2,204 per week
  • Adventist Health
  • Northampton, MA
  • Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Northampton, Massachusetts. Jo...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,993 per week
  • PRN Healthcare
  • Northampton, MA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Northampton, Massachusetts. Job Desc...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Skilled Nursing Facility - $1,655 per week
  • Adventist Health
  • Bennington, VT
  • Supplemental Health Care is seeking a travel nurse RN Skilled Nursing Facility for a travel nursing job in Bennington, V...
  • 3/26/2024 12:00:00 AM

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Travel Nurse RN - ICU - Intensive Care Unit - $2,066 per week
  • Adventist Health
  • Troy, NY
  • Supplemental Health Care is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Troy, New Yo...
  • 3/25/2024 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$45,321 to $62,829
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago