Contact Center Quality Analyst jobs in Raleigh, NC

Why Join VICTRA

Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world.

Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.

Becoming a Sales Team Member at VICTRA, you will help shape our guest experience. As a Team Member your mission is to achieve sales targets while maintaining the highest-level personal integrity and providing world class customer experience.

Through professional training, we give you the tools and skills necessary to take ownership of your performance while being a part of the Victra family.

Are you a person who thrives in a competitive atmosphere, while having fun with your Team? If so, then you will fit right in.

If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Here are the Core Responsibilities :

• Answer inbound calls from customers regarding multiple products and services
• Place outbound calls to customers to generate leads and sales opportunities
• Customize and recommend offerings based on individual business and consumer needs
• Process referrals
• Process customer orders with the highest level of accuracy and integrity
• When applicable schedule retail check-ins or referrals depending on the product or service
• Continuous skill development through training and personalized product knowledge
• Swivel between different programs depending on customer demand
• Leverage available tools and resources to maximize performance and customer experience
• Live by our core values and ethical standards
• Adhere to Victra’s secure workspace requirements
• Be present at work

• Dynamic base pay and commissions tied to individual programs.
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Team Member Resource Groups
• Career Advancement Opportunities

What we are looking for...

Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.

Required Qualifications :

• High School Diploma (Undergraduate or some college preferred)
• 12 months of retail or customer service experience.
• Proficient with computers
• Legally authorized to work in the United States
• Business Casual Dress Code
• Willingness to work evenings, weekends, holidays as needed.
• At least 18 years old
• Reliable transportation
• Strong work ethic

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information.

Different makes us better.

Last updated : 2024-03-22