Contact Center Quality Analyst jobs in Reno, NV

Data Analyst

Redwood Materials is looking for a Data Analyst to join the Quality Systems team to develop and maintain datasets, metrics, and dashboards. This role will work collaboratively with technical experts, engineers, managers, and cross-functional teams to define and implement datasets and data visuals. This role will require anticipating the data needs of the business to solve complex problems. Strategic thinking and tactical execution will merge in this key role that will guide critical business decisions. 

Responsibilities will include:

• Analyze raw data and build into meaningful results to drive critical business decisions.
• Develop and maintain datasets, data visualizations, queries, and metrics.
• Improve data quality and efficiency and reporting.
• Work with cross-functional teams to develop data and reporting requirements.
• Explore ways to enhance data quality and reliability.
• Identify opportunities for data acquisition and work to close gaps in data availability.
• Develop analytical tools and programs.
• Collaborate with data scientists and architects on several projects.
• Identify opportunities for better data collection through thorough understanding of business processes and collaborate to implement changes.

Desired Qualifications:

• Bachelor’s degree in Computer Science, Statistics, an Engineering discipline, or equivalent practical experience.
• Experience with data visualization software (Tableau, PowerBI, Grafana).
• Strong statistical analysis understanding and experience.
• Experience with statistical/analysis software (Minitab, Mathmatica, JMP, Ansys, Excel).
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. 
• Knowledge of programming languages (Python) preferred.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work in an ambiguous environment without predefined standards.
• Ability to execute with a calm and collaborative urgency.
• A passion for sustainability and making the world a better place!

The position is full-time and located in Northern Nevada and will support multiple locations in Carson City & Sparks.