Contact Center Quality Analyst jobs in Rock Hill, SC

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

40 Contact Center Quality Analyst jobs found in Rock Hill, SC area

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Financial Accounting Senior Consultant - Derivatives Reporting
  • Wells Fargo Bank
  • Charlotte, NC
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • yesterday

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Credit Risk Reporting Engineer (App Sys Eng 4)
  • Wells Fargo Bank
  • Charlotte, NC
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • yesterday

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Capital Market Institutional Operations Support Analyst 2: Regulatory Reporting
  • Wells Fargo Bank
  • Charlotte, NC
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • yesterday

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Analytic Consultant 4 - Conduct Management Analytics, Insight & Reporting
  • Wells Fargo Bank
  • Charlotte, NC
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • yesterday

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Apps Systems Engineer 5 - Archer Solutions Developer
  • Wells Fargo Bank
  • Charlotte, NC
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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Credit Quality Analyst
  • BCforward
  • Charlotte, NC
  • Role: Credit Quality Analyst Location: Charlotte, NC 28255 Expected Duration: 12 Months Contract ... Primary contact/coordinator for internal and external business partner and issuer requests and ...
  • 5 days ago

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Reg Bus Banking Mgr RB (LO) 2
  • Wells Fargo Bank
  • Charlotte, NC
  • Strong analytical and critical thinking skills combined with strategic business focus * Ability to ... Previous leadership experience within a centralized contact center environment * Demonstrated ...
  • 6 days ago

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Sr. Application Developer
  • Metro Systems
  • Charlotte, NC
  • ... and quality recording system, workforce management system, call management system and all other ... They will help with contact center reporting and other related tasks, interact with the ...
  • 6 days ago

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$39,162 to $54,291
Rock Hill, South Carolina area prices
were up 1.5% from a year ago

Contact Center Quality Analyst in Albuquerque, NM
Performs quality process improvement activities for assigned department to include but is not limited to developing and maintaining statistical databases, developing and producing complex reports and assisting with various projects.
November 06, 2019
Assists with developing evaluative tools to improve process improvements.
December 14, 2019
Contact Center Quality Analyst in El Segundo, CA
Interacts daily with customers and functional peer groups.
October 06, 2019