Contact Center Quality Analyst jobs in Saint Cloud, MN

Overview

CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000 employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

We are currently seeking a Quality Data Analyst to join our team in Benson. In this role, you will play a critical part in ensuring the accuracy, completeness, and consistency of our data, which is essential for driving continuous improvement in our quality initiatives.

Responsibilities

Additional responsibilities include:

• Gather data from multiple systems used in the company and analyze large datasets to identify trends, patterns, and potential quality issues.
• Develop and implement data quality metrics and dashboards to monitor performance, potentially using tools like Pivot Tables in Excel or Power BI.
• Perform data cleansing and transformation tasks to ensure data accuracy and usability.
• Investigate and troubleshoot data quality problems, conducting root cause analysis to identify underlying issues.
• Collaborate with the Quality team and other departments to define data quality standards and implement improvement initiatives.
• Generate insightful reports and presentations using tools like Microsoft PowerPoint to communicate data-driven insights to stakeholders.
• Administer our System-of-Record (Alstar) for unit reporting and defect entry.
• Stay up-to-date on the latest data analysis tools and techniques.
• Experience with SAP in a user capacity is a plus.
• Additional responsibilities as required.

The annual salary for this role is $57,000 - $83,600 (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Qualifications

The qualified candidate will have:

• High school diploma/GED
• Minimum 2 years of experience in data analysis, preferably within a quality or manufacturing environment.

The ideal candidate will have:

• Strong analytical skills with the ability to identify and interpret trends in data.
• Proficiency in Data mining and presentation utilities Microsoft Excel
• Excellent communication and collaboration skills.
• Solid attention to detail and a commitment to accuracy.

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Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

EEO

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. 

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.