Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Christopher Rea Clinic has openings for Contact Center Agents. This position will join a team of staff who receive all incoming phone calls for multiple Clinic Sites, schedule medical appointments and take messages for clinical staff. Experience in the medical field and medical terminology is preferred. Excellent customer service skills are required. Hours are Monday-Friday.
Benefits include vacation days, paid holidays and sick days as well as a quarterly incentive program. Long-term disability insurance and a $50,000 life insurance policy is provided as a benefit. Optional insurances include: health, dental, vision, accident, critical illness, short-term disability and voluntary life. Two percent match available in the retirement plan.
Applicants may go to www.crhpc.org, download/complete application and mail to CRHPC, Attn: Human Resources, PO Box 155, Christopher, IL 62822 or fax to 618-724-1705.
Job Type: Full-time
Job Type: Full-time
Pay: $14.50 - $16.00 per hour
Benefits:
Work Location: In person
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