Contact Center Quality Analyst jobs in Salem, MA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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79 Contact Center Quality Analyst jobs found in Salem, MA area

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Triage Nurse
  • Northeast Healthcare Recruitment
  • Brighton, MA
  • ... quality of care. The Staff Nurse will have a solid understanding of patient needs and will work ... Educate patients and families by phone and in the Health Center about minor illnesses, medication ...
  • yesterday

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Senior Manager
  • Opusing
  • Boston, MA
  • ... Center of Excellence, GMI) and cross functionally. The successful candidate will have the ability ... Deliver high quality customized solution with outstanding support and services.
  • 2 days ago

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Client Technology Analyst - (LIMS - EMR)
  • New Directions Staffing
  • Boston, MA
  • Provide support for the staff that work in the testing center and serve as a backup administrator ... contact information. We are unable to sponsor Visa's for this role. Local candidates preferred ...
  • 2 days ago

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Travel Nurse RN - CVOR - $2,592 per week
  • NurseFly Travel Nursing
  • Boston, MA
  • CVOR RNs perform cardiovascular patient care, quality monitoring, and coordination of care for the ... Once you've accepted a position, we maintain contact, provide support, and develop a personal, ...
  • 4 days ago

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Digital Asic Design Engineer
  • GCR Technical Staffing
  • Cambridge, MA
  • Strong analysis and problem solving skills * Fluent in Verilog/VHDL * Fluent in Cadence or ... contact. At GCR, you will discover a reliable source of both short-term and long-term quality ...
  • 4 days ago

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Travel Nurse RN - Endoscopy - $1,901 per week
  • NurseFly Travel Nursing
  • Boston, MA
  • ... center and assists in procedures in which an endoscope is used. The Endoscopy Nurse provides ... Once you've accepted a position, we maintain contact, provide support, and develop a personal, ...
  • 5 days ago

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Associate Director, Analytical Development
  • Vertex Pharmaceuticals Inc (US)
  • Boston, MA
  • ... is a point of contact for investigations and other product development activities • Performs ... the quality and accuracy of the work done by others. Presents to cross functional teams and ...
  • 5 days ago

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10 Customer Service Representatives Needed ASAP ! Interview Today !!!
  • MMC Group LP
  • Boston, MA
  • Now is the perfect time to start building your career as a Customer Service Call Center ... Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of ...
  • 6 days ago

Salem is located at 42°31′1″N 70°53′55″W / 42.51694°N 70.89861°W / 42.51694; -70.89861 (42.516845, -70.898503). According to the United States Census Bureau, the city has a total area of 18.1 square miles (47 km2), of which 8.1 square miles (21 km2) is land and 9.9 square miles (26 km2), or 55.09%, is water. Salem lies on Massachusetts Bay between Salem Harbor, which divides the city from much of neighboring Marblehead to the southeast, and Beverly Harbor, which divides the city from Beverly along with the Danvers River, which feeds into the harbor. Between the two harbors lies Salem Neck a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$45,102 to $62,531
Salem, Massachusetts area prices
were up 2.5% from a year ago

Contact Center Quality Analyst in Albuquerque, NM
Performs quality process improvement activities for assigned department to include but is not limited to developing and maintaining statistical databases, developing and producing complex reports and assisting with various projects.
January 05, 2020
Assists with developing evaluative tools to improve process improvements.
March 06, 2020
Contact Center Quality Analyst in El Segundo, CA
Interacts daily with customers and functional peer groups.
October 26, 2019