Contact Center Quality Analyst jobs in Sioux Falls, SD

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

F
Contact Center Specialist
  • First Bank and Trust
  • Sioux Falls, SD FULL_TIME
  • Overall Functions
    This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformance with policy, procedures, and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics.

    Qualifications
    This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team. This person must have proven customer service, judgment, and organizational skills and must possess excellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.

    Responsibilities
    1. Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services, and online banking.

    2. Ensure customer confidentiality.

    3. Seek opportunities to retain, expand, and attract customer relationships. Assess customer needs and make recommendations regarding options available.

    4. Adhere to established policies and procedures regarding appropriate resolution of customer complaints.

    5. Demonstrate effective decision making in determining corrections, fee waivers, and refunds, and in appropriate methods/solutions to meeting customers’ needs.

    6. Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center.

    7. Be responsible for promoting the bank’s philosophy of excellent customer service.

    8. Attend all meetings and any other required meetings and/or developmental training deemed necessary by the Call Center Supervisor.

    9. Act in accordance with FBT policies and procedures as set forth in the employee handbook.

    10. Adhere to compliance procedures and participate in required compliance training.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) 7% Match
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Paid time off
    • Paid training
    • Parental leave
    • Referral program
    • Tuition reimbursement
    • Vision insurance
    • Volunteer time off
    • Wellness program

    Schedule:

    • 8 hour shift
    • Day shift

    Work Location: In person

  • 1 Month Ago

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Contact Center Representative II
  • Voyage Federal Credit Union
  • Sioux Falls, SD FULL_TIME
  • Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal an...
  • 1 Month Ago

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Quality Review Analyst - Mitchell (Full Time)
  • CorTrust Bank
  • Mitchell, SD FULL_TIME
  • CORTRUST BANKThe mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial ser...
  • 4 Days Ago

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Patient Financial Services - Training and Quality Lead - Dept. Only
  • Avera Payment Center
  • Sioux Falls, SD FULL_TIME
  • Only applicants who are currently working for Avera Health in Patient Financial Services are eligible to apply. Join the team at Avera! Award Winning Health Care: Avera has been named among the nation...
  • 3 Days Ago

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Life Customer Contact Specialist
  • Sammons Financial Group
  • Sioux Falls, SD FULL_TIME
  • We’re looking for an energetic, customer support professional to join our team. Customer Contact Specialists play a crucial role in providing support to our customers. Our dream candidate is someone w...
  • 21 Days Ago

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Maintenance Supervisor/Technician
  • Quality Tool
  • Brookings, SD FULL_TIME
  • *Hiring Bonus Available - Up to $2500! Maintenance Supervisor/Technician Quality Tool is an ISO9001:2015 certified contract manufacturer that delivers metal components to Fortune 500 companies. Qualit...
  • Just Posted

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0 Contact Center Quality Analyst jobs found in Sioux Falls, SD area

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Travel Nurse RN - Med Surg - $1,954 per week
  • Adventist Health
  • Sioux Falls, SD
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux Falls, South Dakota. Jo...
  • 3/28/2024 12:00:00 AM

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Supply Chain Analyst
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Rehabilitation - $2,162 per week
  • Adventist Health
  • Sioux Falls, SD
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Sioux Falls, South Dako...
  • 3/28/2024 12:00:00 AM

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Travel MRI Technologist - $2,404 per week
  • TRS Healthcare
  • Sioux Falls, SD
  • Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Sioux Falls, South Dakota. Job Descrip...
  • 3/27/2024 12:00:00 AM

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Senior Reimbursement Analyst - Healthcare
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Provider Relations Network Analyst
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Applications Administrator - Radiology, Cardiology & Radiation Oncology
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

A
Travel Nurse RN - Long Term Care - $1,403 per week
  • Adventist Health
  • Sioux Falls, SD
  • Supplemental Health Care is seeking a travel nurse RN Long Term Care for a travel nursing job in Sioux Falls, South Dako...
  • 3/24/2024 12:00:00 AM

Sioux Falls (/ˌsuː ˈfɔːlz/) (Lakota: Íŋyaŋ Okábleča Otȟúŋwahe; "Stone Shatter City") is the most populous city in the U.S. state of South Dakota and the 143rd-most populous city in the United States. It is the county seat of Minnehaha County and also extends into Lincoln County to the south, proximate with the Minnesota state line. It is the 47th-fastest-growing city in the United States and the fastest-growing metro area in South Dakota, with a population increase of 22% between 2000 and 2010. As of 2019, Sioux Falls had an estimated population of 187,200. The metropolitan population of 259,0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$39,853 to $55,249
Sioux Falls, South Dakota area prices
were up 0.8% from a year ago