Contact Center Quality Analyst jobs in Sumter, SC

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Supervisor (New Center)
  • Octapharma Plasma, Inc.
  • Sumter, SC FULL_TIME
  • Requisition Number20-2806
    Post Date7/8/2020
    TitleQuality Assurance Supervisor (New Center)
    Citysumter
    StateSC
    Position Typefull-time
    Description
    Want to Expand
    your career-development potential,
    your ability to help donors and patients,
    and your access to professional opportunities?
    We're growing fast.
    [You can, too!]

    Want to be a part of something exciting? Help Octapharma Plasma open our next Donor Center! At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.

    We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world's largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.

    QUALITY ASSURANCE SUPERVISOR

    This is What You'll Do:

    • Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
    • Provides advice and consultation to other management team members regarding daily quality assurance issues including donor suitability and/or product quality
    • Performs final QA review and release for all product shipments and associated documents to ensure shipment meets customer specifications
    • Participates in the interviewing and hiring of Quality Assurance Technician and back-up
    • Provides direction and oversight of Quality staff ensuring required quality tasks are completed within required time frames
    • Collaborates with the Center Manager to complete all audit responses, ensuring that all audits are responded to and closed in required time frames
    • Obtains certification as a Quality Trainer; responsible for training of center Quality Assurance staff
    • Analyzes tracking and trending data; determines appropriate actions to improve trending

    This is Who You Are:

    • Part brand ambassador, part clinical technician
    • A person committed to excellent customer service all day, every day
    • Someone with positive energy, always willing to pitch in where needed
    • Understanding, patient, and genuinely authentic
    • Able to keep up in a fast-paced environment
    • Hungry to build a great career
    • Fearless Leader
    Requirements

    This is What It Takes:

    • Bachelor's degree in applicable field of study preferred, or equivalent combination of education and experience
    • ASQ certification preferred
    • Must have a minimum of one (1) year work experience in the biologics industry, preferably in a donor center, and a minimum of one (1) year quality assurance-related work experience
    • Strong customer service skills and the ability to understand and follow protocol
    • Team lead/Supervisor experience
    • Possess adequate communication skills and be able to effectively communicate with people of all levels

    Do Satisfying Work. Earn Real Rewards and Benefits.

    We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers whotruly want you to grow and excel.

    • Formal training
    • Outstanding plans for medical, dental, and vision insurance
    • Health savings account (HSA)
    • Flexible spending account (FSA)
    • Tuition Reimbursement
    • Employee assistance program (EAP)
    • Wellness program
    • 401k retirement plan
    • Paid time off
    • Company paid holidays
    • Personal time

    More About Octapharma Plasma Inc.

    With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

    Interested? Learn more online and apply now at:

    octapharmahiring.com

    And if you know someone else who'd be a great fit at Octapharma Plasma, Inc., please forward this posting along!

    INNER SATISFACTION.

    OUTSTANDING IMPACT.


     

  • 1 Month Ago

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IT Quality Assurance Analyst 2 : 334874
  • CorTech
  • Sumter, SC FULL_TIME
  • For certain roles at at this client, assignment is contingent upon the Employer of Record’s receipt of sufficient proof that you are fully vaccinated against COVID-19 (meaning two weeks have passed af...
  • 10 Days Ago

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Command Operations Center (COC) Assistant Operations Analyst
  • gTANGIBLE Corporation
  • Sumter, SC FULL_TIME
  • gTANGIBLE Corporation (gTC), www.gtangible.com, is a C corporation and a registered Government contractor that provides services and solutions in: National Security Programs Professional, Administrati...
  • 20 Days Ago

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USAFCENT Command Operations Center Lead Operations Analyst
  • gTANGIBLE Corporation
  • Sumter, SC FULL_TIME
  • gTANGIBLE Corporation (gTC), www.gtangible.com, is a C corporation and a registered Government contractor that provides services and solutions in: National Security Programs Professional, Administrati...
  • 21 Days Ago

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Housekeeping
  • Quality Inn Manning
  • Manning, SC FULL_TIME
  • Housekeeper Duties: - Perform general housekeeping duties including cleaning, sanitizing, and organizing rooms and common areas- Vacuum, sweep, mop, and dust floors- Clean and sanitize bathrooms, incl...
  • 17 Days Ago

1
Comfort Advisor
  • 1st Choice Quality Heating & Air
  • Manning, SC FULL_TIME
  • ```Overview``` We are seeking a motivated and experienced Comfort Advisor to join our team. As a Comfort Advisor, you will be responsible for outside sales and business development, providing exceptio...
  • 4 Days Ago

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0 Contact Center Quality Analyst jobs found in Sumter, SC area

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Travel Physical Therapist - $1,802 per week
  • PRN Healthcare
  • Sumter, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Sumter, South Carolina. Job Descript...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,811 per week
  • PRN Healthcare
  • Elgin, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Elgin, South Carolina. Job Descripti...
  • 3/28/2024 12:00:00 AM

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Senior Income Tax Analyst - Remote
  • Avnet
  • Columbia, SC
  • **Who We Are:** At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions compan...
  • 3/28/2024 12:00:00 AM

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SAP Enterprise Architect
  • Concentrix
  • Columbia, SC
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,982 per week
  • PRN Healthcare
  • Hartsville, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Hartsville, South Carolina. Job Desc...
  • 3/28/2024 12:00:00 AM

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Analyst, Quality Assurance
  • Experis
  • Columbia, SC
  • Title: Customer Service Representative Location: Columbia SC (Onsite) Duration: 3 months Pay rate: $15/hr (On W2) We are...
  • 3/27/2024 12:00:00 AM

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Travel Physical Therapist - $1,782 per week
  • PRN Healthcare
  • Camden, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Camden, South Carolina. Job Descript...
  • 3/26/2024 12:00:00 AM

Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census. Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$39,698 to $55,033
Sumter, South Carolina area prices
were up 1.5% from a year ago