Contact Center Quality Analyst jobs in Temple, TX

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Assistant Contact Center Manager (onsite)
  • TEXELL CREDIT UNION
  • Temple, TX OTHER
  • Job Details

    Job Location:    Temple Headquarters - Temple, TX
    Position Type:    Full Time
    Salary Range:    Undisclosed
    Job Category:    Banking

    Description

    Texell, named one of the BEST credit unions to work for in the NATION by the Credit Union Journal, is seeking a Full Time Assistant Contact Center Manager to work onsite at our Temple, TX, headquarters!

     

    Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the Best Bank/Credit Union by the readers of the Temple Daily Telegram, Best Credit Union by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.

     

    We're looking for someone who:

    • Can work weekdays anytime between 8:00 AM - 6:00 PM and every other Sat.
    • Has call center and leadership experience (highly preferred).
    • Thrives in a fast-paced work environment.
    • Can manage and meet multiple deadlines.
    • Enjoys working on and leading special project teams.
    • Is a thoughtful and caring leader capable of inspiring staff members to do their best.
    • Is a good communicator, and someone who enjoys collaboration.
    • Adheres to the highest ethical standards, and someone who exhibits professional conduct all the time.


    As the Assistant Contact Center Manager, you will:

    • Provide support to the Contact Center Manager in ensuring Texell's goals are met.
    • Monitors member service calls to ensure the team is meeting quality standards.
    • Coaches and develops staff to enable them to reach their full potential.
    • Participates in the hiring and training of contact center representatives.
    • Assists in developing procedures for the contact center.
    • Ensures team members actively cross sell and recommend credit union products and services.
    • Applies Credit Union strategies to ensure effective implementation of sales and service culture.


    We want you to know:

    • Texell values our employees, our members, and our community.
    • Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Paid time off accruals start on your1st day with the credit union, and any unused time may be rolled over into the next year.
    • Texell recognizes and rewards our hard work. We have quarterly events such as the Awards Banquet (aka Texell "Oscars"), Employee Family Day, Back to School Supplies for your Kids, and more!
    • We are very competitive! We proudly participate in the annual Corporate Challenge event put on each Fall with the City of Temple.
    • Texell is passionate about helping those in need. We volunteer for several events each month through our team called Texell Serves.

     

    Qualifications


  • 12 Days Ago

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Solution Architect – Contact Center, Amazon (AWS) Connect
  • Cognizant United States, Cognizant Technology Solutions
  • College Station, TX OTHER,FULL_TIME
  • *** Cognizant will not sponsor H-1b or other U.S. work authorization for this role *** As a successful candidate, you will serve as a Solution Architect for contact center deployments for various Cogn...
  • 2 Months Ago

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Assistant Contact Center Manager (onsite, Temple headquarters)
  • Texell Credit Union
  • Temple, TX FULL_TIME
  • Texell, named one of the BEST credit unions to work for in the NATION by the Credit Union Journal, is seeking a Full Time Assistant Contact Center Manager to work onsite at our Temple, TX, headquarter...
  • 10 Days Ago

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Solution Architect - Contact Center, Amazon (AWS) Connect
  • Cognizant Technology Solutions
  • College Station, TX FULL_TIME
  • *** Cognizant will not sponsor H-1b or other U.S. work authorization for this role *** As a successful candidate, you will serve as a Solution Architect for contact center deployments for various Cogn...
  • 1 Month Ago

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Quality Assurance - LIMS Analyst
  • FUJIFILM
  • College Station, TX OTHER
  • Overview Overview Section: The work we do at FDB has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and...
  • 7 Days Ago

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Labware LIMS Analyst (Quality Assurance)
  • Fujifilm
  • College Station, TX OTHER
  • Overview Overview Section: The work we do at FDB has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and...
  • 6 Days Ago

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0 Contact Center Quality Analyst jobs found in Temple, TX area

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Crime Analyst
  • City of Killeen, TX
  • Killeen, TX
  • Salary: $21.94 Hourly Location : Police Department - Killeen, TX Job Type: Full-time Department: Police Department Openi...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,877 per week
  • PRN Healthcare
  • Waco, TX
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Waco, Texas. Job Description & Requi...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,413 per week
  • Adventist Health
  • Round Rock, TX
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Round Rock, Texas. Job Descri...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Oncology - $1,413 per week
  • Adventist Health
  • Round Rock, TX
  • Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Round Rock, Texas. Job Descri...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $2,102 per week
  • Adventist Health
  • Temple, TX
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Temple, Texas. Job Descrip...
  • 3/27/2024 12:00:00 AM

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Travel Interventional Radiology Technologist - $1,734 per week
  • Supplemental Health Care
  • Waco, TX
  • Supplemental Health Care is seeking a travel Interventional Radiology Technologist for a travel job in Waco, Texas. Job ...
  • 3/27/2024 12:00:00 AM

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Travel Interventional Radiology Technologist - $1,734 per week
  • TRS Healthcare
  • Waco, TX
  • Supplemental Health Care is seeking a travel Interventional Radiology Technologist for a travel job in Waco, Texas. Job ...
  • 3/27/2024 12:00:00 AM

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L2 SOC Analyst - INTL
  • Insight Global
  • Mc Gregor, TX
  • * Requires 7+ Years of experince. * Experience with Microsoft Sentinel or Crowdstrike EDR/XDR toolsets * Understanding o...
  • 3/25/2024 12:00:00 AM

Temple is a city in Bell County, Texas, United States. As of 2016, the city has a population of 73,600 according to a US census estimate. Located near the county seat of Belton, Temple lies in the region referred to as Central Texas and is a principal city in the Killeen–Temple–Fort Hood Metropolitan Statistical Area, which as of 2015 had a population of 450,051. Located off Interstate 35, Temple is 65 miles (105 km) north of Austin and 34 miles (55 km) south of Waco. Temple has developed as a small city with a number of arts and retail amenities not typically associated with a smaller commun...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$40,106 to $55,600
Temple, Texas area prices
were up 1.2% from a year ago