Contact Center Quality Analyst jobs in Vermont
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center Manager
- One Credit Union
-
Springfield, VT
FULL_TIME
-
The Contact Center Manager is directly responsible for the Contact Center (CC) activity, ensuring that organization, financial, operational, service and growth goals and plans are met. Serve as a leader and role model to the CC staff, effectively creating a high-quality work environment where staff are motivated to perform at their highest levels. Provide leadership and enhance, develop, implement, and/or enforce policies and procedures that improve the overall operation and effectiveness of the CC.
Essential functions and Basic duties :Directs, develops, motivates and coaches contact center personnel; oversees work schedules; administers performance evaluations and recommends appropriate actions including hiring, promotions, and salary adjustments. Identifies performance problems and takes action including terminations.
The ideal candidate will have :- 4-5 years of leadership/coaching experience in a cross-selling environment
- 2-3 years of financial services experience in a call center
- 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
- Great interpersonal and communication (written and oral) skills
- Strong phone and verbal communication skills along with active listening
- Proficient in Microsoft office products
- Ability to navigate internal web based applications
- Ability to perform simple math such as interest calculations, percentages, multiplication and division
- Strong TEAM player
The Full-Time Contact Center Manager reports to the SVP of Retail Branch Operations.
Requirements:- Education Requirements: College graduate or equivalent work experience.
- Wages commensurate with experience and skillsets.
- Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO)
- 20 Days Ago
Contact Center Supervisor
- New England Federal Credit Union
-
South Burlington, VT
FULL_TIME
- Position: Contact Center Supervisor Hours: Normal schedule between: Monday-Friday, 8:00am – 6:00pm, and every other Saturday, 9:00am-1:00pm, w/alternate day off Location: 88 Technology Park Way in Sou...
- 21 Days Ago
Center Human Resource Manager
- Bel-Aire Quality Care - Newport, VT
-
Newport, VT
FULL_TIME
- Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
- 1 Month Ago
Software Quality Assurance (QA) Analyst
- Physician's Computer Company
-
Winooski, VT
FULL_TIME
- The ideal candidate will be well organized, detail-oriented, and passionate about learning. Strong writing skills are required. Responsibilities include but are not limited to: Assist the Delivery Tea...
- 12 Days Ago
Financial Analyst
- The University of Vermont Medical Center
-
South Burlington, VT
FULL_TIME
- This role has a flexible office (some days virtual) arrangement after completion of the training period. Any remaining work days will be in the office in South Burlington, VT. The UVM Medical Center B...
- 30 Days Ago
Pharmacy & 340B Program Analyst
- University of Vermont Medical Center
-
Burlington, VT
FULL_TIME
- Job Details Job Ref:R0061565 Category:Pharmacology Employment Type:Full Time Location:111 Colchester Ave, Burlington, VT Department:340B and Pharmacy Ops Job Type:Regular Primary Shift:Day-8hr Hours:8...
- 26 Days Ago
Contact Center Quality Analyst jobs at Popular Companies
Call Center Analyst
- The Fountain Group
-
Atlanta, GA
- Job Description Job Description SEASONAL WORKFORCE ANALYST Remote position GENERAL DESCRIPTION OF POSITION Candidate wil...
- 4/25/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/25/2024 12:00:00 AM
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/25/2024 12:00:00 AM
Software Engineer - Python (Commodities)
- Innova Solutions
-
Houston, TX
- The ideal candidate will be responsible for development and support of the trade capture and risk management system for ...
- 4/25/2024 12:00:00 AM
Business Solutions Manager- Sales & Recruiting
- Roth Staffing
-
Timonium, MD
- Elevate Your Career While Making a Difference – Join the #1 Staffing Firm to Work for in the U.S.! Ultimate Staffing Ser...
- 4/25/2024 12:00:00 AM
Hedge Fund Analyst - Distressed Credit and Special Situations
- Carl Marks Management Company
-
New York, NY
- Carl Marks Management Company (“CMMC”) is a NYC-based firm focused on investing in middle market distressed, stressed an...
- 4/25/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/22/2024 12:00:00 AM
Finance Director, Retail Wireless
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/21/2024 12:00:00 AM
About Vermont
Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$43,635 to $60,498