Contact Center Quality Analyst, Sr. jobs in Altus, OK
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Service Center Department-Full Time
- Elk City ACE Home Center
-
Elk, OK
FULL_TIME
-
Must be willing to work Evenings and Weekends.
Primary Job Functions:
- Customer Service (help customers find what they need in a professional and courteous manner)
- Help with tool and grill assembly and tool repairs
- Cut keys
- Re-key locks
- Measure and cut rope, wire, and chain
- Cut glass and plexiglass
- Re-sharpen chainsaw blades
- Build replacement window screens
- Maintain, organize, and clean the Service Center Department
- Small engine quotes and repairs, where applicable
Secondary Job Functions:
- Help load merchandise for customers
- Help order merchandise
- Clean and straighten fixtures and merchandise
- Keep aisles and floors clear of obstructions
- Stock shelves
- Check in freight
- Answer telephone
- Professional communication skills
Qualifications:
- Good attitude, friendly
- H.S. Diploma or G.E.D. is preferred
- Ability to work flexible hours; including evenings, weekends, and holidays
- STIHL training is a plus
- Knowledge and usage of products and equipment
- Good math skills
- Ability to read a tape measure
- Good physical condition for lifting
- 15 Days Ago
Sr. Electrical Engineer
- IREN
-
Childress, TX
FULL_TIME
- Overview:We are seeking a highly skilled and experienced Senior Electrical Engineer to join our team. As a Senior Electrical Engineer, you will be responsible for designing, developing, and testing el...
- 1 Month Ago
Quality Improvement Nurse Director
- Clinical Management Consultants
-
Altus, OK
OTHER
- A brand new nursing leadership career opportunity is immediately available in the Southern Oklahoma region for the experienced Quality Improvement Nurse Director! This hospital system is seeking an RN...
- 30 Days Ago
RECREATION AID (FITNESS CENTER)
- Air Education and Training Command
-
Altus, OK
OTHER
- About the position: This position will be assigned to the 7 Force Support Squadron, Fitness Center.
- 20 Days Ago
RECREATION AID (FITNESS CENTER)
- US Air Education and Training Command
-
Altus, OK
FULL_TIME
- Duties Performs a variety of duties and responsibilities in support of day-to-day operations of the Altus AFB Fitness Center. Serves as desk attendant ensuring only authorized patrons use the facility...
- 20 Days Ago
LPN, Women's Center
- Jackson County Memorial Hospital
-
Altus, OK
FULL_TIME
- Job Summary: Provides direct and indirect patient care in the maternity setting under the direction of a registered nurse. Communicates with physicians/charge nurses about changes in patient’s clinica...
- Just Posted
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0 Contact Center Quality Analyst, Sr. jobs found in Altus, OK area
Heavy Truck Repair Shop Manager
- DECISIVE TRUCK REPAIR LLC
-
Altus, OK
- Job Description Job Description If you've been crafting your knowledge and skills for years and always wanted to open a ...
- 4/25/2024 12:00:00 AM
KFC General Manager
- KFC
-
Altus, OK
- At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serv...
- 4/25/2024 12:00:00 AM
CASHIER (full-time & part-time opportunities)
- Murphy USA
-
Altus, OK
- As one of the largest national gasoline and convenience retailers with more than 1,650 stores in 27 states, we know that...
- 4/25/2024 12:00:00 AM
Signal Maintainer (Safety)
- CSX
-
Altus, OK
- Responsibilities Assist in the installation, repairing, testing and maintenance of various railroad signals and grade cr...
- 4/24/2024 12:00:00 AM
Greenhouse Department Team Member
- Tractor Supply Co
-
Altus, OK
- Responsibilities This position is responsible for all aspects of maintaining the Greenhouse and all products inside and ...
- 4/24/2024 12:00:00 AM
Individual Accademic Coach
- Sylvan Learning Center
-
Altus, OK
- PERSONAL ACADEMIC COACH NEEDED! Sylvan Learning of Lake Parkislooking for enthusiastic K-12 academic coachesto join our ...
- 4/24/2024 12:00:00 AM
Food Service (Full Time)
- Sodexo
-
Altus, OK
- Responsibilities The Food Service Worker may work anywhere on property where food is prepared This person will assist in...
- 4/24/2024 12:00:00 AM
Full Time Clerk
- Kroger
-
Altus, OK
- Responsibilities As a Retail Clerk, you're responsible for making sure that each customer's shopping experience is runni...
- 4/24/2024 12:00:00 AM
About Altus, Oklahoma
Altus (pronounced AL-tus) is a city and the county seat in Jackson County, Oklahoma, United States. The population was 19,813 at the 2010 census, a loss of 7.7 percent compared to 21,454 at the 2000 census.
Altus is home to Altus Air Force Base, the United States Air Force training base for C-17, KC-46 and KC-135 aircrews. It is also home to Western Oklahoma State College and Southwest Technology Center.
Altus is located in northeastern Jackson County. It is situated in what used to be Old Greer County, an area with disputed ownership until a Supreme Court decision awarded it to Oklahoma Terri...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$44,894 to $61,270
Altus, Oklahoma area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020