Contact Center Quality Analyst, Sr. jobs in Bergenfield, NJ

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Behavior Technician
  • Ascend Licensed Behavior Analyst PLLC
  • Carlstadt, NJ PART_TIME
  • Duties:

    - Implement behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA)
    - Provide direct one-on-one therapy to individuals with developmental disabilities, specifically autism
    - Collect and record data on client progress and behavior
    - Assist with the assessment and evaluation of client needs
    - Collaborate with the BCBA and other team members to develop and modify treatment plans
    - Support clients in developing social, communication, and daily living skills
    - Implement positive behavior support strategies
    - Maintain a safe and supportive environment for clients

    Skills:

    - Experience working with children or individuals with special needs, preferably in a special education or behavioral therapy setting
    - Knowledge of behavioral therapy techniques and principles
    - Ability to collect and analyze data accurately
    - Strong communication skills, both verbal and written
    - Patience, empathy, and the ability to build rapport with clients
    - Ability to follow instructions and work as part of a team

    Note: Certification as a Registered Behavior Technician (RBT) is preferred but not required. Training will be provided for candidates who do not have RBT certification.

    This is an opportunity to make a meaningful impact in the lives of individuals with developmental disabilities. If you are passionate about helping others reach their full potential, we encourage you to apply.

    Please submit your resume highlighting relevant experience in special education, behavioral therapy, or working with individuals with autism or other developmental disabilities.

    Job Type: Part-time

    Pay: From $25.00 per hour

    Expected hours: 15 per week

    Benefits:

    • Flexible schedule

    Schedule:

    • After school

    Work setting:

    • In-home
    • In-person

    Ability to Relocate:

    • Carlstadt, NJ: Relocate before starting work (Required)

    Work Location: In person

  • 10 Days Ago

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Sr. Analyst - Channel Analytics
  • Worldlink
  • Ridgefield, NJ FULL_TIME
  • TITLE: Sr. Analyst - Channel Analytics POSITION TYPE: Full Time (W2) LOCATION: Ridgefield Park, NJ ABOUT WorldLink: WorldLink is a rapidly growing information technology company at the forefront of th...
  • 7 Days Ago

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Compliance Quality Control Analyst
  • Cross River
  • Fort Lee, NJ FULL_TIME
  • Who We Are Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments...
  • 15 Days Ago

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Quality Assurance Performance Analyst
  • Burlington
  • Edgewater, NJ FULL_TIME
  • **LOCATION** 4287 Route 130 S Edgewater Park NJ US 08010 **Overview** As a Quality Assurance Performance Analyst, you will be responsible for ensuring the optimal performance, stability, and scalabili...
  • 1 Month Ago

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Coordinator, Quality (Onsite)
  • Holy Name Medical Center
  • Teaneck, NJ FULL_TIME
  • Description The Quality Management (QM) Coordinator's over-aching aim is to advance the organization's commitment to healthcare quality through collaboration and communication. They will facilitate th...
  • 1 Month Ago

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Sr. Business Planning Analyst - DA
  • Worldlink
  • Ridgefield, NJ FULL_TIME
  • TITLE: Sr. Business Planning Analyst - DA POSITION TYPE: Full Time (W2) LOCATION: Ridgefield Park, NJ ABOUT WorldLink: WorldLink is a rapidly growing information technology company at the forefront of...
  • 13 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Bergenfield, NJ area

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 6 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 7 hours ago **L...
  • 4/19/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 4 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 11 hours ago **...
  • 4/19/2024 12:00:00 AM

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Customer Care Analyst, Special Markets
  • Henry Schein
  • New York, NY
  • Customer Care Analyst, Special Markets page is loaded **Customer Care Analyst, Special Markets** **Customer Care Analyst...
  • 4/19/2024 12:00:00 AM

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Senior Director Analyst - Customer Service Technology, US or Canada remote
  • Gartner Inc.
  • New York, NY
  • Senior Director Analyst - Customer Service Technology, US or Canada remote **Senior Director Analyst - Customer Service ...
  • 4/19/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 17 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 17 hours ago **...
  • 4/18/2024 12:00:00 AM

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Sr Customer Contract Analyst (Remote, US)
  • Syneos Health Careers
  • New York, NY
  • Description Senior Customer Contract Analyst Syneos Health® is a leading fully integrated biopharmaceutical solutions or...
  • 4/17/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 02/18/22
  • Analysts International Corp.
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 02/18/22 **Loca...
  • 4/17/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 14 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 15 hours ago **...
  • 4/17/2024 12:00:00 AM

Bergenfield is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,764, reflecting an increase of 517 (+2.0%) from the 26,247 counted in the 2000 Census, which had in turn increased by 1,789 (+7.3%) from the 24,458 counted in the 1990 Census. Bergenfield was formed on the basis of a referendum held on June 25, 1894, from portions of Englewood Township and Palisades Township.[21][22][23] The borough was formed during the "Boroughitis" phenomenon then sweeping through Bergen County, in which 26 boroughs were formed in the co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$60,882 to $83,090
Bergenfield, New Jersey area prices
were up 1.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020