Contact Center Quality Analyst, Sr. jobs in Canton, OH

Your Opportunity as the Lead Analyst, IS Quality Assurance - PMO

Demonstrate in-depth knowledge of Quality Assurance and lead and coach others on skills required to serve as a Quality Assurance Lead. Develop test plans, create tests scripts and provide test management for highly visible and critical projects at the company.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid ~25% in office presence

In this role you will:

Work on and lead various project deliverables including but not limited to:

• Test plans, detailed test schedules, test environment plans

• Own and facilitate the design, construction and execution of test cases/ test scenarios

• Collaborate with Business Analysts to ensure requirements are testable and well defined

• Analyze system architecture and designs testing strategy as appropriate

• Create functional design in collaboration with IT development teams

• Define and publish project testing metrics

Lead testing efforts on PMO led projects:

• Define test schedule through collaboration with Project Manager

• Help to inform revisions to overall plan with Project Manager

• Continue to revise plan and adapt to project changes with Project Manager

• Manage cross-functional testing efforts with complex dependencies

• Role model the use of standards and methodologies around testing management

• Effectively manages the test schedule in alignment with triple constraint: Budget, Time, Scope

Develop and promote testing best practices:

• Leverage and enhance standard testing deliverables

• Incorporate automated testing where appropriate to increase test coverage

• Leverage and develop key testing metrics and dashboards

• Proactively execute best practices regarding audit and security controls

• Identify potential risks to delivery, both inside and outside of own workstream, identifying and presenting possible solutions

Advancement of QA Profession:

• Guide and mentor others to help advance quality assurance as a discipline, practice and profession

• Seek opportunities to lead change and share knowledge

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• 5 years of relevant work experience

• Experience leading project management activities with a strong understanding of project management methodology

• Proficiency with Microsoft Project and HP Application Lifecycle Management (ALM)

• Proven ability to influence and shape outcomes through strong interpersonal and communication skills

• Demonstrated ability to think critically and conceptually

• Customer service mindset with a commitment to quality deliverables

Learn more about working at Smucker:

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