Contact Center Quality Analyst, Sr. jobs in Chicopee, MA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)

19 Contact Center Quality Analyst, Sr. jobs found in Chicopee, MA area

A
Agile Product Owner Senior Advisor
  • Ampcus Inc
  • Bloomfield, CT
  • Job Title Agile Product Owner Senior Advisor Locations Bloomfield, CT 06002 Duration 3 Months ... Quality Backgroundexperience with ETL, data mining, statistical analysis, data processing with ...
  • 2 days ago

I
Delivery Leader/ Product Manager
  • iTech Solutions
  • Springfield, MA
  • The Data Analytics team, part of Client's new Enterprise Technology Experience organization, is ... of quality features within scope and budget Work with a high degree of autonomy and applies ...
  • 2 days ago

Chicopee is located at 42°10′13″N 72°35′19″W / 42.17028°N 72.58861°W / 42.17028; -72.58861 (42.170159, -72.588630). The city is made up of several neighborhoods; the result of the city's origin as a collection of four villages in the northernmost part of Springfield, which seceded from it in 1848. Chicopee Falls, Chicopee Center (Cabotville), Fairview, and Willimansett continued to develop. In the early 1900s, Aldenville developed as a distinct community. Since then, the city has filled in most of its open space resulting in a number of new neighborhoods. These neighborhoods include Chicom...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,527 to $67,596
Chicopee, Massachusetts area prices
were up 1.6% from a year ago