Contact Center Quality Analyst, Sr. jobs in Cumberland, RI

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)

37 Contact Center Quality Analyst, Sr. jobs found in Cumberland, RI area

S
Representative, Customer Service, East Providence, RI (Full Time)
  • Santander Holdings USA Inc
  • Fiskeville, RI
  • Assesses customer needs beyond the immediate reason for contact * Provides consistent quality ... Demonstrates analysis and problem solving skills * Demonstrates high level of professionalism ...
  • 14 hours ago

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Representative, Customer Service, East Providence, RI (Full Time)
  • Santander Holdings USA Inc
  • Uxbridge, MA
  • Assesses customer needs beyond the immediate reason for contact * Provides consistent quality ... Demonstrates analysis and problem solving skills * Demonstrates high level of professionalism ...
  • 14 hours ago

H
Registered Nurse - Inpatient Unit (Part-Time 24 Hours - 7a - 7:30p)
  • HopeHealth
  • Providence, RI
  • ... quality of the work performed ... The approach will be carefully thought-out, based on a thorough analysis and detailed knowledge of ...
  • 21 hours ago

C
Senior Staff Accountant
  • Careerbuilder-US
  • Foxborough, MA
  • ... analyse reporting for business operations and budgets. Joining an energetic company culture, the ... The Person The key skills and qualities of a Senior Staff Accountant: • Bachelor's Degree in ...
  • 22 hours ago

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Emergency Medicine Physician ( 7842BR)
  • Team Health
  • Providence, RI
  • Stability of a respected industry leader Roger Williams Medical Center Providence, Rhode Island ... S., driven by our commitment to quality and safety and supported by our world-class operating team
  • 2 days ago

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Structural Project Engineer
  • EBI Consulting
  • Providence, RI
  • This position reports to Senior Structural Project Engineer or Structural Project Manager. Job ... Perform structural design and analysis for all type of building materials such as: steel, concrete ...
  • 2 days ago

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Senior Staff Accountant
  • ecruit
  • Foxborough, MA
  • ... analyse reporting for business operations and budgets. Joining an energetic company culture, the ... The Person The key skills and qualities of a Senior Staff Accountant: * Bachelor's Degree in ...
  • 6 days ago

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Scientist
  • Select Source International
  • Worcester, MA
  • The ligand binding assay (LBA) group in the DMPK Department at Bioresearch Center in Worcester, MA ... quality results in the complex laboratory analysis at the bench. The candidate will also work ...
  • 6 days ago

According to the United States Census Bureau, the town has a total area of 28.3 square miles (73.2 km2), of which 26.4 square miles (68.5 km2) is land and 1.8 square miles (4.7 km2), or 6.40%, is water. Cumberland is the easternmost town along the state's northern border with Massachusetts, making it the state's de facto northeasternmost town. Cumberland borders the Rhode Island cities of Woonsocket to the northwest and Central Falls, to the south and the town of Lincoln to the west as well as the Massachusetts towns of Wrentham to the north, Plainville and North Attleborough to the east and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,472 to $68,879
Cumberland, Rhode Island area prices
were up 1.6% from a year ago