Contact Center Quality Analyst, Sr. jobs in Detroit, MI
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
- Michigan Credit Union League
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Detroit, MI
FULL_TIME
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Organization: Diversified Members Credit Union
Date Posted: April 3, 2024
Region: Southeast Michigan
Location of Position: DETROIT
Position Level: EntryThe CCR receives calls from members, determines nature of the business, and processes member requests or directs calls to appropriate department. The CCR will help educate members/potential members about our products and services; provide balance verifications; provide general transactions, etc. All to be completed in a professional manner and in a reasonable amount of time. Minimum of one year experience within a financial institution or call center preferred.
- 10 Days Ago
- Michigan Credit Union League
-
Farmington, MI
FULL_TIME
- Organization: Member Driven Technologies Date Posted: January 19, 2024 Region: Southeast Michigan Location of Position: Farmington Hills Position Level: Entry Member Driven Technologies (MDT) is curre...
- 3 Days Ago
- Alliance Catholic Credit Union
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Farmington, MI
FULL_TIME
- Alliance Catholic Credit Union is seeking an exceptional and experienced Assistant Contact Center Manager who thrives in a well-organized, fast-paced, and multi-task driven environment. This position ...
- 4 Days Ago
- Jackson Hewitt - 2325
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Wayne, MI
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 5 Days Ago
- BCBSM Career Section
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Detroit, MI
INTERN
- This position will support our new agent on boarding process as well as User Acceptance Testing. Responsibilities:This position will be responsible for handling SOS tickets assigned to them, creating ...
- 5 Days Ago
- Michigan Credit Union League
-
Auburn, MI
FULL_TIME
- Organization: Cornerstone Community Financial CU Date Posted: April 9, 2024 Region: Southeast Michigan Location of Position: Auburn Hills, MI Position Level: Entry The Contact Center Representative II...
- 5 Days Ago
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- Detroit, MI
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0 Contact Center Quality Analyst, Sr. jobs found in Detroit, MI area
- Accenture
-
Detroit, MI
- We are We are a global collective of innovators applying the New every day to improve the way the world works and lives....
- 4/18/2024 12:00:00 AM
- TREMEC
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Romulus, MI
- POSITION OVERVIEW: Acts as the primary contact for customers wishing to place, change or inquire about the status of a p...
- 4/17/2024 12:00:00 AM
- Patterns Behavioral Services, Inc.
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Dearborn, MI
- Patterns Behavioral Services, Inc. - Identifying Patterns, Changing Trajectories Hiring a BCBA to join our growing team ...
- 4/17/2024 12:00:00 AM
- TREMEC
-
Romulus, MI
- Job Description Job Description POSITION OVERVIEW: Acts as the primary contact for customers wishing to place, change or...
- 4/16/2024 12:00:00 AM
- Ford
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Dearborn, MI
- Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves an...
- 4/16/2024 12:00:00 AM
- Stellantis Financial Services US
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Detroit, MI
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
- 4/15/2024 12:00:00 AM
- Stellantis Financial Services US
-
Detroit, MI
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
- 4/15/2024 12:00:00 AM
- Stellantis Financial Services US
-
Detroit, MI
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
- 4/14/2024 12:00:00 AM
About Detroit, Michigan
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