Contact Center Quality Analyst, Sr. jobs in El Paso, TX
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Patient Services Specialist (Contact Center/Alberta)
- Texas Tech Unv Hlth Sci Ctr El Paso
-
El Paso, TX
FULL_TIME
-
Share
Patient Services Specialist (Contact Center/Alberta)
Position Description
This position is responsible for assuring smooth operation of the contact center patient call flow. Employees serve as primary contacts for patients over the telephone and are responsible for scheduling appointments for various clinical services, maintaining records, resolving service or clinical issues by clarifying the patient’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem according to each clinical departmental procedures and guidelines. This is a call center, metric based performance driven environment. Employees do not have cash handling responsibilities.
Requisition ID
37246BR
Work Location
El Paso
Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso
Campus
HSC - El Paso
Department
Contact Center Elp
Major/Essential Functions
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 IVR options
Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines
Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance pre authorizations and copay inquiries
Outbound calls to patients as needed or required by department
Performs other duties as assigned
Adhere to all TTUHSCEP policies, procedures and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Required Qualifications
A High School diploma or GED
1-year Customer Service, office, or related experience
Additional education may substitute for the experience requirement
Preferred Qualifications
Ability to speak effectively with customers and build rapport while providing exceptional customer service
Communicates effectively, both orally and in writing
Excellent customer service and interpersonal skills
Ability to devote full attention to patients and medical professionals alike
Ability to remain calm, even under the most stressful of situations
Ability to follow direction effectively
Ability to work as part of a team
Strong grammatical and data entry skills
Strong organizational, time management, problem solving and multitasking skills
Ability to operate call center applications and equipment, computer, fax machine, calculator, printer, scanner, copy machine, etc.
1 year experience in medical setting
Knowledge of patient service principles and practices
Knowledge of administration and clerical processes
Call Center Experience
Bilingual - English/Spanish
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Other
Schedule Details
Varies
Grant Funded?
No
Job Group
Information and Records Clerks
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
Job Expires
04/23/2024 - 11 Days Ago
Quality Analyst
- Sagility
-
El Paso, TX
FULL_TIME
- Job Description Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The compa...
- Just Posted
Sr Logistics Analyst
- honeywell2-pilot
-
El Paso, TX
FULL_TIME
- The future is what you make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.Honeywell Process So...
- 5 Days Ago
Sr Field Business Analyst
- OneTen
-
El Paso, TX
FULL_TIME
- At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we s...
- 11 Days Ago
Quality Improvement Grievance Analyst
- Bienvivir All Inclusive Health
-
El Paso, TX
FULL_TIME
- Bienvivir All-Inclusive Senior Health (“Bienvivir”) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence,...
- 4 Days Ago
Quality Improvement Grievance Analyst
- Bienvivir All Inclusive Health
-
El Paso, TX
FULL_TIME
- Bienvivir All-Inclusive Senior Health (“Bienvivir”) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence,...
- 4 Days Ago
Filters
- Current Active Filter
- El Paso, TX
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Analyst, Sr. jobs found in El Paso, TX area
Travel CT Technologist - $2,242 per week
- Hiring Now!
-
El Paso, TX
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in El Paso, Texas. Job Description & Requi...
- 4/23/2024 12:00:00 AM
Travel Social Work - Social Worker - $1,748 per week
- Hiring Now!
-
El Paso, TX
- Supplemental Health Care is seeking a Social Work Social Worker for a travel job in El Paso, Texas. Job Description & Re...
- 4/23/2024 12:00:00 AM
Data Warehouse Developer Analyst
- Ssab
-
El Paso, TX
- SSAB is one of the largest North American producers of steel plate and coil, serving many industrial markets including e...
- 4/22/2024 12:00:00 AM
Information Technology Developer Analyst
- Ssab
-
El Paso, TX
- Information Technology Developer Analyst Axis, AL 36505, USA Req #1450SSAB is one of the largest North American producer...
- 4/22/2024 12:00:00 AM
Web Developer - City of Birmingham
- Money Fit By Drs
-
El Paso, TX
- TARGET CLOSE DATE 04/19/2024 Note: This job posting may close before, or be extended beyond, the listed Target Close Dat...
- 4/22/2024 12:00:00 AM
Travel Physical Therapist - $1,762 per week
- Hiring Now!
-
El Paso, TX
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in El Paso, Texas. Job Description & Re...
- 4/22/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,798 per week
- Hiring Now!
-
El Paso, TX
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in El Paso, Texas. Job Descripti...
- 4/22/2024 12:00:00 AM
Associate, Customer Service Operations
- Hyundai Capital Canada
-
El Paso, TX
- Job Description Associate, Customer Service Operations - ( 2200001Y ) **Description** **Who We Are:** Through our servic...
- 4/21/2024 12:00:00 AM
About El Paso, Texas
El Paso is located at the intersection of three states (Texas, New Mexico, and Chihuahua) and two countries (the U.S. and Mexico). It is the only major Texas city on Mountain Time. Ciudad Juarez used to be on Central Time, but both cities are now on Mountain Time.
El Paso is closer to the capital cities of four other states - Phoenix, Arizona (345 miles away); Santa Fe, New Mexico, (273 miles away); Ciudad Chihuahua, Chihuahua, (218 miles away), and Hermosillo, Sonora (325 miles away) - than it is to the capital of its own state, Austin (528 miles away). It is closer to Los Angeles, California...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$46,112 to $62,932
El Paso, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020