Contact Center Quality Analyst, Sr. jobs in Fort Collins, CO

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst, Sr. jobs

A
Contact Center Specialist $18 - $19 Per Hour
  • Advance Services, Inc.
  • Fort Collins, CO FULL_TIME
  • Advance Services Inc. is looking for a Customer Service Representative for a well-known company based
    in the Fort Collins, CO area for over 55 years. If you are looking for a unique and fun position, this is the
    job for you.

    Location: Fort Collins, CO
    Hours: Full-time 1st Shift – Must be flexible availability
    Pay: $18.00-$19.00

    Job Responsibilities:
    Responsible for primary contact with the company’s consumer inquiries, which include email, phone,
    chat and written correspondence. Support includes the ability to provide technical information on all
    products, the ability to enter an order; resolve order status problems or questions; supply product
    information, to handle all consumer complaints to the satisfaction of the customer and company.

    Job Duties:
    • Handles calls, emails, chats and written correspondence
    • Maintains a high level of customer support by providing professional, knowledgeable and
    courteous service at all times
    • Providing a WOW Customer Service Experience
    • Trains cross-functionally in customer service, to support all customer contacts if necessary
    • Achieves and maintains customer service levels and KPI goals
    • Strong written and verbal communication skills to team members, departments and customer
    Skills and Qualifications:
    Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
    Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
    Apply at www.asinc.net click the Loveland, CO branch and complete the online application, or call (970)
    776-3295.
  • 1 Month Ago
Apply this Job
B
Contact Center Member Relationship Officer (Banker)
  • Blue Federal Credit Union
  • Fort Collins, CO FULL_TIME
  • At Blue, we discover pathways to realize your possibilities. Our Contact Center Member Relationship Officer (Banker) is responsible for leading and directing efforts to build and strengthen relationsh...
  • 1 Month Ago
Apply this Job
1
Quality Assurance Analyst
  • 1100 ANHEUSER-BUSCH, LLC
  • Fort Collins, CO FULL_TIME
  • Dreaming big is in our DNA. Brewing the world’s most loved beers and creating meaningful experiences is what inspires us. We are owners, empowered to lead real change, deliver on tough challenges, and...
  • 1 Month Ago
Apply this Job
N
Sr Solution Analyst, IT, Finance
  • Nutrien
  • Loveland, CO FULL_TIME
  • At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nut...
  • 1 Month Ago
Apply this Job
N
Sr Solutions Analyst, Data Services
  • Nutrien
  • Loveland, CO FULL_TIME
  • At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nut...
  • 1 Month Ago
Apply this Job
1
Quality Assurance Relief Lab Analyst
  • 1100 ANHEUSER-BUSCH, LLC
  • Fort Collins, CO OTHER
  • Dreaming big is in our DNA. Brewing the world’s most loved beers and creating meaningful experiences is what inspires us. We are owners, empowered to lead real change, deliver on tough challenges, and...
  • 1 Month Ago
Apply this Job
View All Contact Center Quality Analyst, Sr. Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Quality Analyst, Sr. jobs found in Fort Collins, CO area

U
Police Officer
  • University of North Carolina Greensboro
  • Fort Collins, CO
  • Posting Details Position Information Position Number Multiple Vacancies Functional Title Police Officer Position Type La...
  • 4/24/2024 12:00:00 AM
Apply this job
A
Travel Nurse RN - PCU - Progressive Care Unit - $2,296 per week
  • Adventist Health
  • Greeley, CO
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Greeley, C...
  • 4/24/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - CVICU - $2,296 per week
  • Hiring Now!
  • Greeley, CO
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Greeley, Colorado. Job Descripti...
  • 4/24/2024 12:00:00 AM
Apply this job
G
Data Scientist Lead
  • General Dynamics Information Technology
  • Mead, CO
  • At GDIT, people are our differentiator. Our work depends on a Data Scientist Manager joining our team to support Centers...
  • 4/24/2024 12:00:00 AM
Apply this job
C
Analyst, Audience Addressable
  • Comcast Corporation
  • Fort Collins, CO
  • Effectv helps businesses reach the right audience with the right message at the right time. We harness the scale and qua...
  • 4/24/2024 12:00:00 AM
Apply this job
A
Travel Nurse RN - Psychiatric - $1,910 per week
  • Adventist Health
  • Johnstown, CO
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Johnstown, Colorado. Job D...
  • 4/23/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Post Partum - $2,188 per week
  • Hiring Now!
  • Greeley, CO
  • Supplemental Health Care is seeking a travel nurse RN Post Partum for a travel nursing job in Greeley, Colorado. Job Des...
  • 4/21/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - ED - Emergency Department - $2,310 per week
  • Hiring Now!
  • Loveland, CO
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Loveland, Co...
  • 4/20/2024 12:00:00 AM
Apply this job
View All Contact Center Quality Analyst, Sr. Jobs

About Fort Collins, Colorado

Fort Collins is the Home Rule Municipality that is the county seat and the most populous municipality of Larimer County, Colorado, United States. Situated on the Cache La Poudre River along the Colorado Front Range, Fort Collins is located 56 mi (90 km) north of the Colorado State Capitol in Denver. With a 2016 estimated population of 161,000, it is the fourth most populous city in Colorado after Denver, Colorado Springs, and Aurora. Fort Collins is a midsize college city, home to Colorado State University. Fort Collins is situated at the base of the Rocky Mountain foothills of the northern Fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,200 to $71,241
Fort Collins, Colorado area prices
were up 2.3% from a year ago
View detail

What does a Contact Center Quality Analyst, Sr. do?

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020