Contact Center Quality Analyst, Sr. jobs in Fremont, CA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)

62 Contact Center Quality Analyst, Sr. jobs found in Fremont, CA area

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Registered Nurse Manager
  • Sunrise Senior Living
  • Danville, CA
  • ... and quality careers for our team members. $5000 Sign-On Bonus!! A career at Sunrise Senior Living ... analyzing clinical performance data preferred. Similar roles and titles include: - Director of ...
  • yesterday

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Registered Nurse Manager
  • Sunrise Senior Living
  • San Mateo, CA
  • ... and quality careers for our team members. $5000 Sign-On Bonus!! A career at Sunrise Senior Living ... analyzing clinical performance data preferred. Similar roles and titles include: - Director of ...
  • yesterday

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SR. WINDOWS SYSTEMS ADMINISTRATOR
  • OPTION 1 STAFFING SERVICES, INC. AN AWARD WINNING AGENCY
  • Redwood City, CA
  • Performs gap analysis to determine where current infrastructure does not meet client/organizational ... Knowledge of System Center Configuration Manager (SCCM) 2012 - 1602 experience - Build, Deployment ...
  • 2 days ago

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Service Analyst Senior
  • PT Systems
  • Oakland, CA
  • ... data center, client/server, middleware, network, voice, web, and data channel management Must be ... and quality of IT services and the readiness of their supporting organizations: _ reactive ...
  • 3 days ago

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Senior Workday Analyst
  • Intelliswift Software Inc
  • San Jose, CA
  • ... QA processes Expertise in Workday business process configurations specially on Core HR BPs such as Job Change, Hire, Termination, and Request Comp Change Basic knowledge of Workday security model
  • 3 days ago

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QC Analyst
  • Zoetis, Inc.
  • Union City, CA
  • Analyze in-line testing rotor lot data for rotor lot release Familiarity with good manufacturing ... Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an ...
  • 3 days ago

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Sr. Payroll Analyst
  • OUTSOURCE Consulting Services, Inc. (OCSI.co)
  • Santa Clara, CA
  • Seeking a Senior Payroll Analyst Contractor to provide support to our banking client in Santa Clara ... For over two decades (24 years), we have played an essential role in delivering high quality ...
  • 3 days ago

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Senior Product Manager, Hematology/Oncology
  • Jazz Pharma
  • Palo Alto, CA
  • Analytics and problem solving * Taking initiative * Demonstrating good judgement Description of ... Occasional customer contact requiring appropriate business apparel * Approximately 30% travel is ...
  • 4 days ago

Fremont (/ˈfriːmɒnt/ FREE-mont) is a city in Alameda County, California, United States. It was incorporated on January 23, 1956, from the annexing of Centerville, Niles, Irvington, Mission San José, and Warm Springs. The city is named after John C. Frémont, an American explorer and former US Senator from California, Governor from Arizona, Major General in the Union Army, and the first Republican presidential candidate, in 1856. Located in the southeast San Francisco Bay Area and straddling both the East Bay and South Bay regions, Fremont has a rapidly-growing population of around 230,000. It i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$59,699 to $81,471
Fremont, California area prices
were up 2.9% from a year ago