Contact Center Quality Analyst, Sr. jobs in Jackson, MS

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Jackson Hewitt - 1689
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
    Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
     
    What you’ll do here:
    The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
    • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
     
    Skills you’ll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 27 Days Ago

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Contact center representative
  • Jackson Hewitt
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is...
  • 28 Days Ago

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Quality Outcomes Analyst 2 - RN
  • St Dominic-Jackson Memorial Hospital
  • Jackson, MS OTHER
  • Coordinates Core measure abstraction, including collection, analysis, and reporting of data and improvement of clinical quality indicators. Reports to the Manager of Quality and Performance Improvemen...
  • 16 Days Ago

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SQL DBA (100% Remote)
  • SR International Inc.
  • Jackson, MS FULL_TIME
  • Job DetailsState of Mississippi - Database Administrator DBA - SQL DBA - MS - MDEK12 - 128297 (100% Remote)Start : ASAPContract: Until 09/30/2024 (Extensions highly possible)Shift Hours: 8 AM to 5 PM ...
  • 10 Days Ago

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EHR Trainer & Quality Validation Specialist- LPN
  • South Central Regional Medical Center
  • Laurel, MS FULL_TIME
  • Full Time, Days Ambulatory EHR Trainer & Data Validation Specialist The Ambulatory EHR Trainer & Data Validation Specialist will support the Population Health & Ambulatory Quality Department through t...
  • 1 Month Ago

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HELP DESK ANALYST
  • South Central Regional Medical Center
  • Laurel, MS FULL_TIME
  • Full Time, Varied Job Title: IT Desktop Support Analyst I, II, III Department: 9360 The IT Desktop Support Analyst is responsible for supporting and enhancing the end user computing environment owned ...
  • 21 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Jackson, MS area

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SAP Enterprise Architect
  • Concentrix
  • Jackson, MS
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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RN - ICU
  • All Medical Personnel
  • Jackson, MS
  • p> Specialty: RN-Intensive Care Unit -Travel Job Description Provides patient care to critically ill patients Evaluates ...
  • 3/28/2024 12:00:00 AM

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Chief - Payer Relations & Managed Care
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,679 per week
  • Adventist Health
  • Flowood, MS
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Flowood, Mississippi. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,679 per week
  • Supplemental Health Care
  • Flowood, MS
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Flowood, Mississippi. Job Des...
  • 3/27/2024 12:00:00 AM

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Travel Registered Respiratory Therapist - $1,471 per week
  • TRS Healthcare
  • Flowood, MS
  • Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Flowood, Mississippi. ...
  • 3/27/2024 12:00:00 AM

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Physician / Gastroenterology / Mississippi / Locum Tenens / NEW Locums Job in Central Mississippi Gastroenterologist (ERCP Required) Call Coverage need Starting in April 7 on,7 off Job
  • Jackson + Coker
  • Jackson, MS
  • NEW Locums Job in Central Mississippi Gastroenterologist (ERCP Required) Call Coverage need Starting in April 7 on,7 off...
  • 3/25/2024 12:00:00 AM

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,253 to $64,493
Jackson, Mississippi area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020