Contact Center Quality Analyst, Sr. jobs in Lowell, MA
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr Quality Engineer - Exempt
- LanceSoft Inc
-
Billerica, MA
FULL_TIME
-
Nice to Have:
Audit experience
CAPA
FDA Readiness
Medical Device Manufacturing
remediation
JOB DESCRIPTION
Responsibilities may include the following and other duties may be assigned. Develops, modifies, applies and maintains quality standards and protocol for processing materials into partially finished or finished materials product. Collaborates with engineering and manufacturing functions to ensure quality standards are in place. Devises and implements methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment. Designs or specifies inspection and testing mechanisms and equipment; conducts quality assurance tests; and performs statistical analysis to assess the cost of and determine the responsibility for products or materials that do not meet required standards and specifications. Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements. May specialize in the areas of design, incoming material, production control, product evaluation and reliability, inventory control and/or research and development as they apply to product or process quality. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects from design to implementation while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education (typically University). DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties . Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is indepth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decisionmaking. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product . Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a University Degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. - 2 Days Ago
MDR - Sr Quality Engineer
- Integrated Resources, Inc
-
Billerica, MA
FULL_TIME
- Location: On site full time - Billerica MA Nice to Have: Audit Catheter Change Control Process Improvement JOB DESCRIPTION Top 2 things the manager is looking for: Experience with process improvement ...
- 21 Days Ago
Sr Quality Engineer - Exempt Sr Quality Engineer - Exempt
- Artech LLC
-
Billerica, MA
CONTRACTOR,FULL_TIME
- Job Title: Sr Sr Quality Engineer Location: Billerica, MA Duration: 12 months Job ID: 12646 Payrate:$50-$55/hr on W2 Nice to Have: Audit experience CAPA FDA Readiness Medical Device Manufacturing reme...
- 1 Month Ago
Sr. Director Clinical Quality Assurance
- Lantheus
-
Billerica, MA
FULL_TIME
- DescriptionLantheus is headquartered in Bedford, Massachusetts with offices in New Jersey, Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical...
- 22 Days Ago
Sr. Director Clinical Quality Assurance
- Lantheus Brand
-
Billerica, MA
FULL_TIME
- Lantheus is headquartered in Bedford, Massachusetts with offices in New Jersey, Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging an...
- 25 Days Ago
Quality Control Technician (Sr. Inspector)
- PSG Global Solutions
-
Littleton, MA
FULL_TIME
- Company DescriptionAt Real we're always looking for new and ambitious people to help deliver exceptional service levels, change the lives of the candidates we represent and partner with some of the wo...
- 1 Month Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Lowell, MA area
Customer Support Rep NH
- Fidelity Investments
-
Merrimack, NH
- Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
- 4/18/2024 12:00:00 AM
Customer Support Associate NH
- Fidelity Investments
-
Merrimack, NH
- Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
- 4/18/2024 12:00:00 AM
Contact Center Specialist
- Quantum World Technologies Inc.
-
Quincy, MA
- Title - Genesys L3 Consultant Duration - Contract Location - Quincy , MA L3 should have overall 8+ years of experience i...
- 4/17/2024 12:00:00 AM
Genesys Contact Center Consultant
- Raas Infotek
-
Quincy, MA
- Hi I hope you are doing well. We have an urgent below position .If you are interested, please share your updated resume ...
- 4/17/2024 12:00:00 AM
Sr Outsourcing Delivery Analyst
- Markit Ltd
-
Andover, MA
- Sr Outsourcing Delivery Analyst in Andover - Brickstone Square **Sr Outsourcing Delivery Analyst** CTI Tax Solutions of ...
- 4/16/2024 12:00:00 AM
Sales Internship Program
- Alku
-
Durham, NH
- This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
- 4/16/2024 12:00:00 AM
Outsourcing Delivery Analyst - Tax Information Reporting
- Markit Ltd
-
Andover, MA
- Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
- 4/15/2024 12:00:00 AM
Contact Center Consultant
- Quantum World Technologies Inc.
-
Quincy, MA
- Title - Genesys L3 Consultant Duration - Contract Location - Quincy , MA L3 should have overall 8+ years of experience i...
- 4/14/2024 12:00:00 AM
About Lowell, Massachusetts
Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region.
Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$57,759 to $78,827
Lowell, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020