Contact Center Quality Analyst, Sr. jobs in New Suffolk, NY

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

T
Contact Center Manager
  • Teleperformance
  • Pulau Pinang, NY FULL_TIME
  • Qualifications

    Requirements:

    • Bachelor’s degree or equivalent diploma.• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in afast-paced environment, able to deal with rapid change and ambiguity.• 8 years of experience in operations, preferably in BPO/ITES industry• 5 years of people management experience, including managing team leaders, and a strong desire to developteam members.• Empathy for the Social community platform users and passion to create an exceptional user experience andprovide outstanding support.• Significant experience in a complex fast paced environment.• Excellent written and verbal communication skills

    Preferred Requirements:

     

    • Having high cultural awareness of political and social situations is a plus!• Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)• Build a positive relation with Client to create new business opportunities.• Identify potential risks and opportunities for improvement in the process and suggest solutions

    Responsibilities

    Responsibilities:

    • Manage the overall performance and governance of the Statements of Work (together with Vendor AccountManagement / Business Development).• Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation ofpreventative measures.Transition management during set up phase or expansion phases.• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service deliveryprocesses and Service Levelreporting mechanisms.• Provide exceptional people management, mentorship, and career development to members of your team,including managers and Agents, achieve low attrition levels and high employeeengagement.• Drive Operations teams to deliver continuous improvement and productivity/quality gains.• Flag and escalate business risks timely to the Client teams.

  • 6 Days Ago

T
Assistant Contact Center Manager
  • Teleperformance
  • Pulau Pinang, NY FULL_TIME
  • Qualifications Requirements: Bachelor's degree or an equivalent diploma. A dynamic leader with a proven track record of managing large and diverse teams across multiple workflows in a fast-paced envir...
  • 15 Days Ago

F
Contact center associate
  • Frontdoor
  • Patchogue, NY FULL_TIME
  • Call Center / Remote - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k matching - As a Contact Center Associate you'll : Review contracts and determines coverage; Be responsible f...
  • 16 Days Ago

S
Contact Center - Member Services Representative
  • Suffolk Credit Union
  • Riverhead, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Uni...
  • 21 Days Ago

S
Contact Center - Member Services Representative
  • Suffolk Credit Union
  • Islandia, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Uni...
  • 14 Days Ago

S
Contact Center - Member Services Representative
  • Suffolk Federal Credit Union
  • Islandia, NY FULL_TIME
  • Join our Member Services Team as a Member Services Representative in our Contact Center and start enjoying all of the benefits of loving where you work! As a leader in the industry, Suffolk Credit Uni...
  • 12 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst, Sr. jobs found in New Suffolk, NY area

P
Travel Physical Therapist - $1,872 per week
  • PRN Healthcare
  • Riverhead, NY
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Riverhead, New York. Job Description...
  • 3/28/2024 12:00:00 AM

A
Local Contract Registered Nurse - Correctional - $47 per hour
  • Adventist Health
  • Yaphank, NY
  • Supplemental Health Care is seeking a local contract nurse Correctional for a local contract nursing job in Yaphank, New...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - Home Health - $2,533 per week
  • Adventist Health
  • Medford, NY
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Medford, New York. Job Des...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - Dialysis - $2,319 per week
  • Adventist Health
  • Patchogue, NY
  • Supplemental Health Care is seeking a travel nurse RN Dialysis for a travel nursing job in Patchogue, New York. Job Desc...
  • 3/28/2024 12:00:00 AM

C
Senior Associate, Cyber Technical CSOC Analyst (Friday-Sunday, 6pm-6am EST)
  • Capital One
  • Ronkonkoma, NY
  • Center 3 (19075), United States of America, McLean, Virginia Senior Associate, Cyber Technical CSOC Analyst (Friday-Sund...
  • 3/28/2024 12:00:00 AM

S
Local Contract Registered Nurse - Correctional - $47 per hour
  • Supplemental Health Care
  • Yaphank, NY
  • Supplemental Health Care is seeking a local contract nurse Correctional for a local contract nursing job in Yaphank, New...
  • 3/27/2024 12:00:00 AM

C
Senior Mobile Engineer, iOS
  • Capital One
  • Ronkonkoma, NY
  • Center 1 (19052), United States of America, McLean, Virginia Senior Mobile Engineer, iOS Do you love building and pionee...
  • 3/26/2024 12:00:00 AM

I
Management and Program Assistant
  • Internal Revenue Service
  • Holtsville, NY
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/25/2024 12:00:00 AM

New Suffolk is a census-designated place (CDP) that roughly corresponds to the hamlet by the same name in the Town of Southold in Suffolk County, New York, United States. The CDP's population was 349 at the 2010 census. According to the United States Census Bureau, the hamlet has a total area 0.62 square miles (1.6 km2), of which 0.54 square miles (1.4 km2) is land and 0.04 square miles (0.1 km2), or 8.83%, is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$57,241 to $78,125
New Suffolk, New York area prices
were up 1.6% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020