Contact Center Quality Analyst, Sr. jobs in Orem, UT

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

U
Contact center specialist
  • USU Credit Union
  • Orem, UT FULL_TIME
  • Full-time (40 Hours)

    WHO WE ARE

    Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho.

    Our employees earn a guaranteed base wage, annual bonus and a generous incentive / commission schedule. We provide outstanding benefits, including :

    • Medical insurance (we pay 100% of your deductible!)
    • Dental insurance (we pay 100% of your premium!)
    • Paid time-off (we pay you to take 34 days off!)
    • Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
    • Retirement (we pay 100% of your pension and match your 401K!)
    • And many, many more

    If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!

    WHAT WE LOOK FOR

    Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

    Key Competencies

    • Strong ability to think critically and solve problems.
    • Timely and meticulous attention to verbal and written communication.
    • Devotion to earning and maintaining member trust.
    • Attentiveness to professionalism in appearance and action.

    WHAT YOU CAN EXPECT

    Our Contact Center Specialists eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.

    Location, Schedule Availability & Salary Information

    • Orem, Utah
    • Monday through Friday 8 : 00 AM 8 : 00 PM
    • Rotating Saturdays 8 : 45 AM 4 : 00 PM
    • Full-time, 40 hours per week

    Essential Duties & Responsibilities

    • Cultivate and effectively manage long-term, trusting relationships.
    • Assist members over the phone with their account needs.
    • Process transactions.
    • Pair corresponding credit union products and services with members’ financial needs.
    • Provide consistent member follow-up.
    • Comply with all regulations as required by law.
    • Actively participate in continuing education related to credit union career development.

    Experience, Education & Certification

    • High school diploma required
    • Prior retail or consumer lending experience is preferred.
    • Last updated : 2024-03-23

  • 2 Days Ago

S
Contact Center Associate
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people. Contact Center Associate...
  • 10 Days Ago

S
Contact Center Agent
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center AgentOnsite - Lehi, UT Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that p...
  • 17 Days Ago

S
Contact Center Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a...
  • 2 Months Ago

S
Contact Center Supervisor
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Contact Center SupervisorLocation: Provo, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of ...
  • 2 Months Ago

S
Construction Project Manager
  • SR Mechanical
  • Salina, UT FULL_TIME
  • Plumbing & Heating CompanyThe PM is responsible for the daily management, coordination and oversight of construction projects including successful project planning, execution, and closure. The PM plan...
  • 2 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst, Sr. jobs found in Orem, UT area

H
Parts Inventory Control Coordinator
  • Holtca
  • Pleasant Grove, UT
  • ** Parts Inventory Control Coordinator** **Job Category****:** Earthmoving **Requisition Number****:** PARTS01919 Showin...
  • 3/28/2024 12:00:00 AM

H
Financial Analyst - FP&A
  • Henry Schein One
  • American Fork, UT
  • This position is located in the state of Utah Job Summary This position is the point person to gather and consolidate al...
  • 3/28/2024 12:00:00 AM

H
Sr Financial Analyst
  • Henry Schein One
  • American Fork, UT
  • This position is located in the state of Utah Job Summary This position owns the process that gathers and consolidates a...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - Rehabilitation - $1,711 per week
  • Adventist Health
  • Sandy, UT
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Sandy, Utah. Job Descri...
  • 3/28/2024 12:00:00 AM

B
Customer Service Agent - Software
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent - Software** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Cen...
  • 3/27/2024 12:00:00 AM

B
Customer Service Agent
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Center positio...
  • 3/27/2024 12:00:00 AM

S
GRC Risk Management Systems Business Analyst
  • Synchrony Financial
  • Draper, UT
  • Job Description: Role Summary/Purpose: We are seeking a highly motivated and detail-oriented individual to join our dyna...
  • 3/27/2024 12:00:00 AM

S
AVP, Credit Model Development – Consumer Bank Models
  • Synchrony Financial
  • Draper, UT
  • Job Description: Role Summary/Purpose: In this role, you will manage Consumer Bank (CB) models in the Credit organizatio...
  • 3/26/2024 12:00:00 AM

Orem is a city in Utah County, Utah, United States, in the northern part of the state. It is adjacent to Provo, Lindon, and Vineyard and is about 45 miles (72 km) south of Salt Lake City. Orem is one of the principal cities of the Provo-Orem, Utah Metropolitan Statistical Area, which includes all of Utah and Juab counties. The population was 84,324 at the 2000 census, while the 2010 population was 88,328 making it the fifth-largest city in Utah. Utah Valley University is located in Orem. The Orem Owlz of the minor league baseball Pioneer League play their home games at the college. Orem uses ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$48,543 to $66,254
Orem, Utah area prices
were up 2.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020