Contact Center Quality Analyst, Sr. jobs in Reading, PA
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr. Software Quality Engineer
- TalentBurst, Inc.
-
Reading, PA
CONTRACTOR,FULL_TIME
-
Position: Sr. Software Quality Engineer, Req#: 4668-1
Location: Irvine, CA (100% Remote)
Duration: 18 Months Contract
The hiring manager notes:
What is the structure? A team of 10 people including contractors, all report to the HM
What does your group do? Product development projects that are software-related.
Does your team use any specific technology/software to target? PTC RV&S (Requirement Verification and Source). PTC Windchill, and ADO Azure DevOps.
Do you foresee this role being needed again? No
More on this position:
What will a typical workday look like? Project-related meetings, providing input, Status meetings each week (going over procedure knowledge), providing review notes, reviewing documentation, creating their documents, SHA = Software Hazard Analysis, KIR = Known Issues Report (defects and bugs in the software) Heavily involved in risk assessment, responsible for Change Control meetings
What will the work schedule be? Can any overtime be expected? Monday to Friday 8 am to 5 pm PST
Will there be any travel involved? No
Will you consider remote work? If yes, will they need to be in a specific time zone? Yes, and must be able to work on PST hours.
What are your top 3 required technical skills? Software degree, PLM tools
What are nice to have skills? PTC RV&S, PTC Windchill
Job Description:
Education and Experience:
Bachelor’s degree in engineering, Computer Engineering, Computer Science, Scientific, or related fields with at least 4 years of relevant experience: OR Master's Degree in the same disciplines with at least 3 years of relevant experience
Experience working within Software Quality or Software Development or V&V (Verification and Validation) with software configuration management (SCM)
Strong knowledge of configuration management industry standards and best practices.
Experience with a variety of SCM toolsets.
Experience in specifying and implementing SCM solutions with IT to support distributed software teams.
Expert knowledge of the underlying concepts of Branching, Merging, and Archiving documentation, and software throughout the development lifecycle
Experience developing guidance documentation and work instructions for enterprise use of SCM tools.
Significant experience and success in the development of scripts and applications to facilitate the automation of software releases.
Expert in analyzing and interpreting build results to report, communicate, and work through issues with software engineers.
Experience creating application-specific release documentation and ensuring dependencies and compatibilities through appropriate verification.
Solution orientated, generates multiple innovative solutions.
Knowledge of IEC 62304, ISO 13485, ISO 14971, 21 CFR Part 11
Preferred Qualifications & Additional Skills:
Medical Device industry experience
Proven expertise in the usage of MS Office Suite and PLM/ALM tools
Strong documentation, communication, and interpersonal relationship skills including negotiating and relationship management skills.
Substantial understanding and knowledge of principles, theories, and concepts relevant to the Software Development Lifecycle related to Software Quality Engineering (e.g., CQE body of knowledge) for product and non-product software.
Substantial knowledge of business acumen products and software technologies
Roles and Responsibilities:
Lead cross-functional discussions such as Software Change Control Meetings.
Lead as a Software Quality team member for SaMD and SiMD projects.
Lead and conduct Risk Management activities including authoring of Software Hazard Analysis.
Lead software configuration management activities per established processes.
Present risk documentation in design and technical review meetings as well as review and approve software and algorithm design control documentation.
Collaborate with stakeholders on new and legacy quality procedure improvements based on new regulations.
Correct and improve build and release procedures to ensure software integrity and reduce execution time.
Investigate, recommend, procure, configure, and maintain software development tools, as well as identify and implement improvements to our current tools.
Work in close partnership with software development teams to establish the file structure of the project Source Control libraries. You will also have responsibility for administering the Source Control tool providing maintenance and troubleshooting. We will ask you to ensure all project source materials are maintained in the Source Control library including software source code and project documentation.
Perform standard and exceptional software releases and project documentation releases per documented processes and best practices.
Responsible for ensuring appropriateness and thoroughness in the creation, implementation, and maintenance of the software release management process for multiple software applications.
Ensure compliance with department and company procedures.
Willing to work in a dynamic environment to meet the needs of the business.
Support internal/external/DHF audits and inspections.
Train, coach, and guide lower-level employees on routine procedures and processes.
Other Incidental duties
TB_EN - 22 Days Ago
Sr. Quality Engineer
- PEAK Technical Staffing USA
-
Reading, PA
FULL_TIME
- SUMMARY: This position requires proficiency and faculty in dealing with elements of Quality Control, Engineering and Manufacturing. Sustain and strengthen the Quality Management System. Provide Qualit...
- 11 Days Ago
Sr Quality Engineer
- Impact Solutions Inc
-
Reading, PA
FULL_TIME
- Document Verification for US Citizenship, Nationality, and Permanent Resident Status to Comply with Export and Import Regulations Oversee the Quality Engineering Team and Fulfill Engineering Responsib...
- 23 Days Ago
Customer Service Representative - Member Contact Center - Call (Flex Remote)
- Diamond Credit Union
-
Pottstown, PA
FULL_TIME
- Description Diamond’s culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job her...
- 19 Days Ago
Sr. Financial Analyst
- Berks New Homes, LLC
-
Mohnton, PA
FULL_TIME
- Berks Homes has been successfully building homes for close to 50 years. Our story began with a 19-year-old kid buying a nail gun and an air compressor in a diner parking lot. We’ve come a long way sin...
- 28 Days Ago
Sr Global Cyber Security Analyst
- ugiutilitt1.valhalla.stage
-
Denver, PA
FULL_TIME
- UGI Utilities, Inc. is a natural gas and electric utility company committed to delivering reliable, safe and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in M...
- 1 Month Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Reading, PA area
High Voltage Project Analyst
- Welty Building Co.
-
Reading, PA
- Job Description Job Description Salary: Project Analyst – Pennsylvania Project Analyst - Energy Division Welty Building ...
- 4/25/2024 12:00:00 AM
Behavior Technician, RBT, DSP, Special Ed, Autism
- Dino Community Living
-
Sinking Spring, PA
- Job Description Job Description If you are outgoing, fun, active, and have a passion for working with individuals with a...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - OR - Operating Room - $1,955 per week
- Hiring Now!
-
Ephrata, PA
- Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Ephrata, Pennsylva...
- 4/25/2024 12:00:00 AM
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
- Hiring Now!
-
Reading, PA
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in West Reading, Pennsylvania. Job Description & R...
- 4/24/2024 12:00:00 AM
Locum Tenens CRNA - Anesthesia - $175-200 per hour
- Hiring Now!
-
Reading, PA
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in West Reading, Pennsylvania. Job Description & R...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Skilled Nursing Facility - $1,716 per week
- Hiring Now!
-
Reading, PA
- Supplemental Health Care is seeking a travel nurse RN Skilled Nursing Facility for a travel nursing job in Reading, Penn...
- 4/22/2024 12:00:00 AM
Travel Nurse RN - Hospice - $2,040 per week
- Hiring Now!
-
Hamburg, PA
- Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Hamburg, Pennsylvania. Job Des...
- 4/22/2024 12:00:00 AM
Travel Nurse RN - Manager - $1,716 per week
- Hiring Now!
-
Pottstown, PA
- Supplemental Health Care is seeking a travel nurse RN Manager for a travel nursing job in Pottstown, Pennsylvania. Job D...
- 4/22/2024 12:00:00 AM
About Reading, Pennsylvania
Reading (/ˈrɛdɪŋ/ RED-ing; Pennsylvania German: Reddin) is a city in and the county seat of Berks County, Pennsylvania, United States. With a population of 87,575, it is the fifth-largest city in Pennsylvania. Located in the southeastern part of the state, it is the principal city of the Greater Reading Area, and is furthermore included in the Philadelphia-Reading-Camden PA-NJ-DE-MD Combined Statistical Area.
The city, which is approximately halfway between the state's most populous city, Philadelphia, and the state capital, Harrisburg (as well as about halfway between Allentown and Lancaster)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,676 to $71,891
Reading, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020