Contact Center Quality Analyst, Sr. jobs in Salisbury, NC

Our Company

Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We are looking for a Contact Center Intake Coordinator to join our company. This position will report directly to the Manager of Contact Center Intake Coordination and is responsible for overseeing all eReferrals sent through an eReferral platform. This includes oversight and timely response to all referrals issued by subscribing facilities and management and implementation of all aspects associated with acceptance and/or response to eReferrals and coordination with the local Gentiva family brand.

The shift is Sat/Sun 9am-9:30pm.

About You

• High school diploma or equivalent with customer service experience required.
• LPN/LV certification or Bachelor’s degree in business, social work, psychology or nursing or equivalent business experience preferred.
• Must have excellent, professional communication and organizational skills.
• Able to multi task
• Hospice or medical office experience preferred
• Must be able to work in an interdisciplinary setting and have the ability to maintain business and clinical files in a systematic and orderly fashion

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location