Contact Center Quality Analyst, Sr. jobs in Santa Maria, CA

SESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Representative, (Bilingual - English/Spanish preferred), you will spend your day assisting existing and new potential members via telephone. You'll help answer basic questions regarding credit union products and services and provide technical support for online banking and our mobile app. You will promote and educate callers about credit union loans, deposit products, digital banking and any other products or services that would help them meet their financial goals.

A successful Contact Center Representative will possess the following skills and traits:

• Meet service level objectives for phone calls, emails and all other communication levels.
• Ensure interactions with members and potential members are handled professionally and accurately.
• Ability to work with the team to meet goals and objectives.
• Ability to work in a fast-paced environment.
• Demonstrates and maintains proficiency in technology applications used at the credit union.
• Strong communication skills, both verbally and in writing.
• Prior Customer Service experience preferred.

Education/Experience: High school diploma or GED required and six months to two years of similar or related experience, including time spent in preparatory position or equivalent combination of education and experience.

As a Contact Center Representative, you can be based out of either our Santa Maria or San Luis Obispo location. Our schedules range from 8am to 6pm Monday through Friday. Must be available to work approximately one Saturday per month from 9:00 am to 1:00 pm.

Bilingual (English/Spanish) preferred.

EOE

As part of the recruitment process, SESLOC may run a bond check, credit check and criminal history check as part of the recruitment process.  If SESLOC runs these reports, we will obtain your authorization first.