Contact Center Quality Analyst, Sr. jobs in Springfield, MO

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst, Sr. jobs

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Senior Avaya Contact Center Engineer
  • Jobs for Humanity
  • Springfield, MO FULL_TIME
  • Job Description

    At Edward Jones, we are here to help people achieve their long-term financial goals. We have over 15,000 branch offices across the country, close to where our clients live and work. Our team of financial advisors meet with clients in these offices, providing personalized support and building deep relationships.

    Our headquarters in St. Louis, Tempe, and Mississauga support our branch offices, ensuring our clients receive the best possible experience. As we continue to

  • 12 Days Ago
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Customer Contact Center Specialist I - Bilingual (Spanish)
  • Simmons Bank
  • Springfield, MO FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Do you like helping people achieve financial peace...
  • 27 Days Ago
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Clinic Contact Center - Patient Service Agent, Full Time/Part time
  • Mercy
  • Springfield, MO FULL_TIME|PART_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 5 Days Ago
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Clinic Contact Center - Patient Service Agent, Part time
  • Mercy
  • Springfield, MO PART_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 6 Days Ago
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Clinic Contact Center - Patient Service Agent, Part time
  • Mercy
  • Springfield, MO PART_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 6 Days Ago
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Patient Access Representative- Contact Center- Test Scheduling- Remote
  • Mercy
  • Springfield, MO FULL_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 10 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Springfield, MO area

About Springfield, Missouri

Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498. As of 2017, the Census Bureau estimated its population at 167,376. It is the principal city of the Springfield metropolitan area, which has a population of 462,369 and includes the counties of Christian, Dallas, Greene, Polk, Webster. Springfield's nickname is "Queen City of the Ozarks" and it is known as the "Birthplace of Route 66". It is home to three universities, Missouri State University, Drury University, and Evangel University. Springf...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,594 to $64,955
Springfield, Missouri area prices
were up 1.3% from a year ago
View detail

What does a Contact Center Quality Analyst, Sr. do?

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020