Contact Center Quality Analyst, Sr. jobs in Summerville, SC
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Team Lead
- Roper St. Francis Healthcare
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Ladson, SC
FULL_TIME
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Job Summary:The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.
**This position is remote and occasionally reports on-site to the Ladson office location.**
Minimum Qualifications: Education: High school diploma or equivalent in education is required.
Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.
Licensure/Certification: Not Applicable
Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.
Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned. - 2 Days Ago
Sr Financial Analyst
- Ashton Woods
-
Charleston, SC
FULL_TIME
- Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails ...
- 10 Days Ago
Sr. Financial Analyst
- AHT Cooling Systems USA Incorp
-
Ladson, SC
FULL_TIME
- DescriptionAHT Cooling System USA, a leader in refrigeration systems for the grocery and convenience industry is looking for a Sr. Financial Analyst to join our Ladson team. Reporting to the Controlle...
- 13 Days Ago
Sr Analyst - Cash Management
- Greystar
-
Charleston, SC
FULL_TIME
- As a member of the Corporate Treasury team this position will be dedicated to support for the Development and Construction (D&C) Line of Business. In this role, the successful candidate will lead the ...
- 5 Days Ago
Sr Financial Analyst
- ZF
-
Charleston, SC
FULL_TIME
- What's Next? Join ZF! ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicle...
- 19 Days Ago
PeopleSoft Quality Test Analyst
- SOS International LLC
-
Charleston, SC
FULL_TIME
- Overview SOSi is currently seeking an experienced PeopleSoft Quality Test Analyst to join our team in Charleston, SC. The PeopleSoft Quality Test Analyst position provides functional and technical dir...
- 1 Month Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Summerville, SC area
Local Contract School Services - Special Education Teacher - $40 per hour
- Hiring Now!
-
Summerville, SC
- Supplemental Health Care is seeking a School Services Special Education Teacher for a local contract job in Summerville,...
- 4/18/2024 12:00:00 AM
Travel CT Technologist - $2,073 per week
- Hiring Now!
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Summerville, SC
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Summerville, South Carolina. Job Descri...
- 4/17/2024 12:00:00 AM
Travel Physical Therapist - $1,524 per week
- Hiring Now!
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Charleston, SC
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Charleston, South Carolina. Job Desc...
- 4/17/2024 12:00:00 AM
Travel Physical Therapist - $1,524 per week
- Supplemental Health Care
-
Charleston, SC
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Charleston, South Carolina. Job Desc...
- 4/17/2024 12:00:00 AM
Travel Radiology Technologist - $1,923 per week
- Hiring Now!
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Charleston, SC
- Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Charleston, South Carolina. Job ...
- 4/17/2024 12:00:00 AM
Logistics & Inventory Control Specialist A*
- Santee Cooper
-
Moncks Corner, SC
- Logistics & Inventory Control Specialist A* Requisition Number: 6777 Location: Moncks Corner Position Type: Full-Time Re...
- 4/15/2024 12:00:00 AM
Physician / ObGyn / North Carolina / Locum tenens / $1,800/day for OB/GYN near Charlotte, NC (3052) Job
- Floyd Lee Locums
-
North Charleston, SC
- $1,800/day for OB/GYN near Charlotte, NC-Start Date: 7/1/2023-Contract: Ongoing-Schedule: Weekend coverage, 1-2 shifts/m...
- 4/15/2024 12:00:00 AM
Board Certified Behavior Analyst School 2024-2025 SY
- Epic Special Education Staffing
-
Summerville, SC
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 3/18/2024 12:00:00 AM
About Summerville, South Carolina
Summerville is a town in the U.S. state of South Carolina situated mostly in Dorchester County with small portions in Berkeley and Charleston counties. It is part of the Charleston-North Charleston-Summerville Metropolitan Statistical Area. The population of Summerville at the 2010 census was 43,392, and the estimated population was 50,213 as of June 1, 2018.
The center of Summerville is in southeastern Dorchester County; the town extends northeast into Berkeley and Charleston counties. It is bordered to the east by the town of Lincolnville and to the southeast by the city of North Charleston....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,029 to $68,278
Summerville, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020