Contact Center Quality Analyst, Sr. jobs in Syracuse, NY

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr IT Analyst, Quality Systems at LOTTE Biologics
  • MACNY's Job Board
  • East Syracuse, NY FULL_TIME
  • Overview

     

    We are LOTTE Biologics! A new company, built on 80 years of tradition!

     

    We embody our core values of being Inspired by Science, Embracing Diversity, Fostering Talent, and Connecting Lives. Our mission is to be the most trusted partner in the industry, with high standards of quality and continuous innovation, to reliably deliver benefits for patients worldwide.

     

    We deliver therapies that make a Healthier World!

    Responsibilities

    To help us meet our mission LOTTE Biologics is in need of a Sr IT Analyst, Quality Systems to provide support for global and site-wide systems used in the LOTTE Biologics Syracuse Labs and Manufacturing areas! Support solutions will be aligned with the Lotte IT Strategy and may entail implementation of a commercial off the shelf (COTS) system, a customized COTS system, or the development of a tailored solution. In addition, where applicable, members of the Syracuse Quality Systems group may also serve as system administrator for supported systems.

    • Responsible for supporting one or more scientific and quality applications (examples: LIMS, Document Management, Training, QMS, Lab Notebooks, Chromatography)
    • Coordinates with site and enterprise teams to provide efficient and responsive 24/7 support for these key applications
    • Owns end-to-end responsibility for key applications, ensuring they are reliable, accessible, secure, and comply with applicable regulatory requirements.
    • Manages any issues/updates/upgrades to systems by working with global support groups, software vendors, and end users
    • Develops and maintains procedures and validation documentation to ensure compliant use of systems
    • Acting subject matter expert for applications for internal and external inquiries, including participation in regulatory agency inspections

    Remote Position

    No

    Min Compensation

    USD $76,000.00/Yr.

    Max Compensation

    USD $113,000.00/Yr.

    Bonus

    10%

    Qualifications

    Education/Experience:

    • BS in related technical field or equivalent applicable experience
    • Experience with LIMS, Empower LDAS, Lab Notebooks a plus
    • Experience with Quality Management, Learning/Training Management, or Document Management systems a plus
    • Applicable information technology skills
    • Knowledge and training of supported computer system hardware and software
    • Experience working with high performing system administration team
    • System and business analysis skills
    • Knowledge and understanding of applicable regulatory requirements, including experience working in regulated environment (pharmaceutical, medical, financial). Experience and understanding of data integrity requirements a plus.
    • Audit experience with external regulatory agencies

    Work Location:

    East Syracuse, NY 

     

    We believe that women, people of color, veterans and LGBTQ communities must participate in the work we do, so we strongly encourage applications from people with these identities or who are members of underrepresented communities.  If this is the work that you want to do in a culture of inclusion and excellence with the goal of making our world to be a healthier place, then please apply today! 

     

    Company Website

    http://www.lottebiologics.com/

    Company Profile

    LOTTE BIOLOGICS was established in 2022, and is headquartered in Seoul, South Korea. LOTTE BIOLOGICS entered the biologics CDMO business after acquiring Bristol Myers Squibb’s Syracuse biologics drug substance manufacturing site, as of January 1, 2023!

     

    The newly established organization aims to become a Global Top 10 CDMO company in the biopharmaceutical industry.  With initial operations in 1948 in Japan, LOTTE has grown to become the fifth-largest conglomerate corporation in South Korea. LOTTE has various business units, including petro/fine chemicals, food, retail, hotels, electronics, construction, and IT. LOTTE has 30 global locations across the US, Europe, and Asia.

     

    An Equal Opportunity Employer

    We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

  • 21 Days Ago

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Quality Analyst
  • Xylem
  • Auburn, NY OTHER
  • We're Hiring for a Quality Analyst! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing...
  • 19 Days Ago

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Sr Engineer, Quality Operations
  • Hillrom
  • Skaneateles, NY FULL_TIME
  • This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a s...
  • 3 Days Ago

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Sr. Financial Analyst
  • Carrols Corporation
  • Syracuse, NY FULL_TIME
  • Carrols Corporation (NASDAQ: TAST) headquartered in Syracuse, NY is one of the largest restaurant franchisees in the United States. Founded over 60 years ago, Carrols began acquiring BURGER KING® rest...
  • 19 Days Ago

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Sr. Financial Analyst
  • CPP- Syracuse
  • Chittenango, NY FULL_TIME
  • Sr. Financial Analyst - Aerospace ManufacturingIf you would love to be part of a company that is poised for substantial growth with opportunities for career advancement, then working for CPP may be th...
  • 24 Days Ago

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Sr Business Analyst
  • Tential
  • Syracuse, NY FULL_TIME
  • Job DetailsThe Senior Business/Systems Analyst serves as an influential intermediary between the assigned business clients and the IT teams and requires a developing knowledge of both environments. Th...
  • 8 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Syracuse, NY area

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Travel Nurse RN - Med Surg - $2,268 per week
  • Adventist Health
  • Syracuse, NY
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Syracuse, New York. Job Descr...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Case Management - $2,560 per week
  • Adventist Health
  • Syracuse, NY
  • Supplemental Health Care is seeking a travel nurse RN Case Management for a travel nursing job in Syracuse, New York. Jo...
  • 3/28/2024 12:00:00 AM

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Travel Speech Language Pathologist - $2,740 per week
  • PRN Healthcare
  • Syracuse, NY
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Syracuse, New York. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Interventional Radiology - $3,320 per week
  • Adventist Health
  • Syracuse, NY
  • Supplemental Health Care is seeking a travel nurse RN Interventional Radiology for a travel nursing job in Syracuse, New...
  • 3/28/2024 12:00:00 AM

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Experienced Laboratory Analyst - Metals
  • SGS
  • East Syracuse, NY
  • Company Description We are SGS - the world's leading testing, inspection and certification company. We are recognized as...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $2,660 per week
  • Adventist Health
  • Auburn, NY
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Auburn, New York. ...
  • 3/28/2024 12:00:00 AM

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Travel CT Technologist - $2,052 per week
  • TRS Healthcare
  • Syracuse, NY
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Syracuse, New York. Job Description & R...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $2,660 per week
  • Supplemental Health Care
  • Auburn, NY
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Auburn, New York. ...
  • 3/27/2024 12:00:00 AM

Syracuse is located at 43°2′49″N 76°8′40″W / 43.04694°N 76.14444°W / 43.04694; -76.14444 (43.046899, -76.144423). It is located about 87 miles (140 km) east of Rochester, 131 miles (210 km) east of Buffalo,and 150 miles (240 km) west of the state capital Albany. It is also the halfway point between New York City and Toronto, about 245 miles (390 km) from each, Toronto to the northwest and NYC to the southeast. According to the United States Census Bureau, the city has a total area of 25.6 square miles (66 square kilometres), of which 25.1 square miles (65 square kilometres) is land and 0.6...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,504 to $71,661
Syracuse, New York area prices
were up 1.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020