Contact Center Quality Analyst, Sr. jobs in Wisconsin
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr. Quality Assurance Analyst
- blueStone
-
Neenah, WI
FULL_TIME
- Company DescriptionblueStone Executive Search has a distinct focus on recruiting IT professionals with an emphasis on the areas of leadership, business transformation and enterprise. Job DescriptionLarge national business services firm is looking to hire a Sr. Quality Assurance Analyst on a permanent basis immediately. The Quality Assurance Analyst will be responsible for quality assurance activities related to the development and support of products and services. This position works with a team that utilizes Agile/Scrum methodology to create SaaS solutions that integrate with mobile and onboard technologies, designed to help businesses simplify the management and monitoring of drivers and vehicles that are subject to DOT regulations. The Quality Assurance Analyst will develop QA plans, assess risk, develop test strategies, perform workload analysis, identify and create test cases, identify and structure test procedures, review and assess test coverage, establish and maintain test data sets, oversee successful execution of test procedures, verify test results, analyze defects and submit change requests. This individual will work closely with the in-house development team to promote a consistent testing methodology and to maintain standards for quality assurance methods, processes, system and procedures.Qualifications-3 years of experience- Experience using IBM Rational Functional Tester or other test management and automated testing tools (i.e. QTP, Selenium).-Strong software quality methodology skills.*** Will not sponsor H-1 visa Additional Information
- 1 Month Ago
Branch Manager - Contact Center
- Kohler Credit Union
-
Sheboygan, WI
FULL_TIME
- Are you ready to take your knowledge and experience in banking to the next level? Kohler Credit Union is looking for a results-oriented and service-focused individual to join our branch management tea...
- 20 Days Ago
Contact Center Lender
- Summit Credit Union
-
Cottage Grove, WI
FULL_TIME
- DescriptionSummit Credit Union is seeking a member focused professional to join our contact center as an Contact Center Lender! If you enjoy strengthening people's financial stability and helping memb...
- 3 Days Ago
Contact Center Lender
- Summit Logo
-
Cottage Grove, WI
FULL_TIME
- Summit Credit Union is seeking a member focused professional to join our contact center as an Contact Center Lender! If you enjoy strengthening people's financial stability and helping members reach t...
- 3 Days Ago
Relativity Archiving Analyst
- Contact Government Services, LLC
-
Milwaukee, WI
FULL_TIME
- Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
- 30 Days Ago
Member Service Representative- Contact Center
- Kohler Credit Union
-
Sheboygan, WI
FULL_TIME
- Are you a high-energy problem-solver who enjoys helping others and working in a fast-paced environment? If so, this contact center rep position with Kohler Credit Union might be perfect for you! This ...
- Just Posted
Contact Center Quality Analyst, Sr. jobs at Popular Companies
Key Account Manager
- Baumann Paper Company
-
- Earn a base salary plus a competitive commission and bonus structure. Work Monday - Friday with your weekends and evenin...
- 4/24/2024 12:00:00 AM
Technology Investment Banking Summer 2024 Analyst Program
- Cantor Fitzgerald
-
San Francisco, CA
- Job Title: 2024 Technology Investment Banking Summer Analyst Program Location: San Francisco, CA, In office Firm Overvie...
- 4/24/2024 12:00:00 AM
Support Analyst
- nQ Zebraworks
-
- #WorkFromAnywhere Support Analyst We are currently looking for someone to join our world-class client support team as a ...
- 4/24/2024 12:00:00 AM
Epic ClinDoc Analyst
- Bluebird Staffing
-
- Bluebird has a direct hire position for Remote Epic ClinDoc Analyst for a position in Florida **This is a hybrid positio...
- 4/24/2024 12:00:00 AM
Call Center Data Analyst
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/23/2024 12:00:00 AM
Call Center Analyst
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/22/2024 12:00:00 AM
Finance Director, Retail Wireless
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/21/2024 12:00:00 AM
Information Technology Help Desk Contact Center Analyst - Honolulu
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/20/2024 12:00:00 AM
About Wisconsin
Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast.
With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,306 to $71,385
Most Popular Cities in Wisconsin for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020