Contact Center Quality Analyst, Sr. jobs in Woonsocket, RI

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Contact Center Quality Analyst, Sr. typically requires 2 or more years of related experience. (Copyright 2020 Salary.com)

40 Contact Center Quality Analyst, Sr. jobs found in Woonsocket, RI area

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Mechanical Design Engineer Team Leader Complex Precision Equipment
  • HireResources a Tailored Solutions Company (WO)
  • Worcester, MA
  • Solid working knowledge of mechanical analytical techniques, including "first principle ... Capability to interface with multidisciplinary groups including senior leadership. * High energy ...
  • 23 hours ago

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Mechanical Design Engineer CAD Design Optical Systems Robotics
  • HireResources a Tailored Solutions Company (WO)
  • Providence, RI
  • ... dynamic, and thermal analysis. * You will have knowledge of precision machine design with ... Capability to interface with multidisciplinary groups including senior leadership * High energy ...
  • 2 days ago

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Associate, Application Development (Senior Mulesoft Developer)
  • Santander Holdings USA Inc
  • Medway, MA
  • S/he delivers high quality software products using the agile methodologies to ensure the highest ... Setup API Analytics for consumption through various channels including ELK and Kafka stack
  • 2 days ago

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Healthcare Enterprise Strategy - Strategic Planning Manager - 69492BR
  • AETNA
  • Woonsocket, RI
  • Our recent combination with CVS Health positions Aetna at the center of this Transformation. As ... senior executives, and provide analysis, guidance and direction within areas of expertise. · Leads ...
  • 3 days ago

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Call Center/Customer Service Specialist (Multiple Opening)
  • Optimize Manpower Solutions, Inc.
  • Providence, RI
  • Contact Tracers will be hired and trained to work as part of a COVID response unit, Contact Tracer ... analysts working across multiple time zones is backed by an internal database of 2.4 million ...
  • 4 days ago

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Print Shop Clerk - 1st Shift
  • Pharmaceutical Strategies
  • Woonsocket, RI
  • May also perform bindery, QC and final check, housekeeping, file services, call center ... Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site ...
  • 4 days ago

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Head of Delivery Practices
  • FM Global
  • Johnston, RI
  • The Head of Delivery Practices is a senior leadership role that will help enhance the organization ... Ability to navigate and analyze complex or ambiguous issues, using hypotheses driven approach to ...
  • 6 days ago

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Sr Infrastructure Engineer
  • Validated cloud
  • Providence, RI
  • ... QC coupled with team collaboration and the occasional customer interaction. A day in the life: The role of the Senior Infrastructure Engineer is to support data center infrastructure and the ...
  • 6 days ago

Woonsocket (/wʊnˈsɒkɪt, wən-/ wuun-SOK-it, wən-) is a city in Providence County, Rhode Island, United States. The population was 41,186 at the 2010 census, making it the sixth largest city in the state. Woonsocket lies directly south of the Massachusetts state line and constitutes part of both the Providence metropolitan area and the larger Greater Boston Combined Statistical Area. The city is the corporate headquarters of CVS Health, a pharmacy services provider. It is home to Landmark Medical Center, the Museum of Work and Culture, and the American-French Genealogical Society. According to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,425 to $68,814
Woonsocket, Rhode Island area prices
were up 1.6% from a year ago