Contact Center Quality Analyst, Sr. jobs in York, PA

Location:  South York Office - 2602 Course Road (Remote Positions Available)

General Summary

First Capital Federal Credit Union is seeking a full-time Contact Center Specialist CCS to join our growing team! We offer team members a competitive salary and benefits package, including paid time off, medical insurance, 401k, pension plan, and tuition reimbursement. First Capital promotes a culturally healthy and fun work environment with many employee appreciation benefits.  

 The Contact Center Specialist CCS is at the core of our member services, providing outstanding professional service. You will assist our members through phone and e-service channels, building a long-term, valued financial relationship with the Credit Union. You will be at the center of information station! Come help us take care of our members, while gaining professional growth and knowledge in the everchanging financial industry! 

Minimum Requirements:

• The Contact Center Specialist CCS will need to be professional, well-developed interpersonal skills for greeting and effectively interacting with various groups of members, callers, visitors, and vendors
• The Contact Center Specialist CCS  will have to show completion of high school diploma or GED
• The Contact Center Specialist CCS should have excellent communication skills and the ability to work well in a team environment and with all levels of management and staff
• The Contact Center Specialist CCS will be expected to be positive, pleasant, friendly, and professional image within the workplace
• The Contact Center Specialist CCS should be proficient in Microsoft Office
• The Contact Center Specialist CCS should have some experience in customer service, office setting, or a financial institution preferred

If you feel this is a great position for you, please submit your resume today.  We are waiting to hear from you!

NOTE:  The list of essential duties is not exhaustive.  It may be supplemented as necessary.

 Working Conditions of  The Contact Center Specialist CCS 

• Work will be conducted in a well-lighted and ventilated office setting.
• Sitting, standing, bending, required during working hours.
• Speaking, hearing, and computer keying are required during working hours.