Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Full Smile Management is seeking motivated and detail-oriented Contact Center Representatives.
Join our team and grow your career with a company who encourages creativity and diversity, and provides endless opportunities for personal growth and professional advancement.
Job Summary: The Contact Center Representative is responsible for taking calls from new patients and answering any questions or concerns they may have. Key responsibilities include interacting with patients to gather required information in preparation for the new patient’s appointment. This position is located within the clinic and will occasionally be patient facing.
Preferred Qualifications and Abilities:
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Job Type: Full-time
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Work Location: In person
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0 Contact Center Quality Assurance Auditor jobs found in Amarillo, TX area