Contact Center Quality Assurance Auditor jobs in Arkansas

Schedules:  Monday - Friday 11:00 p.m. - 7:30 a.m., overtime as needed including weekends and holidays.

Job Summary:  Conduct sampling and testing on both in-process and finished production to assure that Quality Assurance procedures are properly followed.  Perform quality check on packaging lines, check lot codes, labels, weight, etc., and take corrective actions when necessary.  Identify and communicate major quality problems in production and warehouse facilities.  Educate and instruct plant personnel on general housekeeping and equipment sanitation, and confirm these procedures are being followed.  Responsible for maintaining paperwork for hold products and sanitation records. Must verify HACCP is maintained correctly by production personnel.  Work closely with plant management and personnel on better operational procedures to improve overall product quality.

Basic Qualifications:

• Must be able to make mathematical calculations involving fractions and decimal conversions. .
• Must be able to make independent judgements based on written standards and customer requirements.
• Must possess Microsoft Office suite skills.
• Must be able to read, write, speak and understand the English language fluently, to a wide variety of internal and external stakeholders.           
• Must be willing and able to lift up to 50 pounds when needed.       
• Must be willing and able to climb up to 25 feet.
• Must be willing and able to stand and walk for extended periods of time.
• Must be willing and able to bend, stoop, twist, turn, push and pull throughout the day as needed.
• Must be willing in and able to work in extreme hot and cold temperatures for extended periods of time.
• Must be willing and able to wear required PPE.

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