Contact Center Quality Assurance Auditor jobs in Canton, OH
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
C6010 Quality Assurance Auditor
- Calsoft Labs
-
Minerva, OH
FULL_TIME
-
Battelle delivers when others cant. We conduct research and development, manage national laboratories, design, and manufacture products, and deliver critical services for our clientswhether they are a multi-national corporation, a small start-up, or a government agency.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
We are currently seeking a Project Quality Specialist. This position located in Columbus, Ohio, and is focused on document control efficiency and effectiveness.
PRIMARY FUNCTION:
The Project Quality Specialist will provide project support to medical device product development teams and to Quality System leadership. This position requires the ability to implement quality processes and procedures on various product development projects, often medical device projects, as well as assistance in maintenance and improvement of an ISO 13485 compliant Quality System. This position includes the management of engineering documentation, including controlled documents and drawings, and maintaining project files using strong organizational skills. This position also includes development of standardized, compliant, efficient, and sustainable document management processes to support effective management across Battelles portfolio of medical products projects. The Project Quality Specialist works within a collaborative team environment. This position requires the individual to have strong computer skills, particularly with Microsoft Office (Word, Excel, and PowerPoint).
MAJOR RESPONSIBILITIES:
Serve as the site Subject Matter Expert for project documentation creation, review, approval, and control accountable for conformant document control, purchasing, and inventory control.
Manage document review, comment, and approval processes; manage and troubleshoot documentation workflows.
Drive and implement standardization and efficiency in internal documents (e.g. procedures, forms, templates, work instructions, and plans) and practices.
Review proposed changes to documents and assess compliance to document control processes.
Provide administrative project support to authors and process owners in formatting, writing, and revising medical device design history file documents and Quality System documents.
Ensure proper template usage and formatting. Format and edit documents, including Glossary, Standard Operating Procedures, Work Instructions, Specifications, and Forms to ensure compliance with appropriate standards and regulations.
Manage project file and process documents through the site document control system.
Monitor project conformance to the QS requirements and training compliance on project.
Participate in the records management and archiving processes.
Contribute to the resolution of exceptions (deviations, nonconformances, and CAPAs).
Maintain professionalism and collaboration with internal and external clients.
Contribute to training of staff for project specific software applications (e.g. Windchill)
Contributes to continuous improvement efforts across the organization.
THE FOLLOWING REQUIREMENTS MUST BE MET TO BE CONSIDERED FOR THIS POSITION:
Experience working in a regulated environment in document control systems and processes. Versed with records management practices.
Experience with the establishment and control of medical device design history files.
Versed with formatting of documents including tables, check box control, drop down boxes, etc.
Experience in electronic system process flows.
In-depth knowledge of and proficiency with Microsoft Office Suite.
Strong oral and written communication skills.
Excellent proof-reading skills.
Courtesy, tact, and effectiveness in dealing with people.
Passion for continuous improvement, quality, procedural compliance, and customer service.
Exceptional organizational, attention to detail and time management skills.
Ability to work independently and motivated to perform at a high-level without constant supervision.
THE FOLLOWING REQUIREMENTS ARE DESIRED TO BE CONSIDERED FOR THIS POSITION:
Bachelors degree preferred, in engineering or related technical field.
Desire candidate familiar in use of Windchill and Subversion. - 4 Days Ago
C6010 Quality Assurance Auditor
- Calsoft Labs
-
Minerva, OH
FULL_TIME
- Battelle delivers when others cant. We conduct research and development, manage national laboratories, design, and manufacture products, and deliver critical services for our clientswhether they are a...
- 4 Days Ago
Quality Assurance Inspector
- The Freeport Press
-
Philadelphia, OH
FULL_TIME
- DescriptionJob Summary:A nationally recognized leader in the print production of high-quality niche publications and catalogs, Freeport Press has been in continuous operation since 1880, now centrally...
- 16 Days Ago
Quality Assurance Technicians
- Shearer's Foods
-
Brewster, OH
FULL_TIME
- You already LOVE us and the SNACKS WE MAKE! Chips, Cookies, Crackers, Wafers, Cheese Curls, Popcorn, Tortilla Chips... yeah, we make them ALL! Shearer's is the company behind all your favorite snack b...
- 4 Days Ago
Quality Assurance Technicians
- Shearer's Foods
-
Brewster, OH
FULL_TIME
- You already LOVE us and the SNACKS WE MAKE! Chips, Cookies, Crackers, Wafers, Cheese Curls, Popcorn, Tortilla Chips... yeah, we make them ALL! Shearer's is the company behind all your favorite snack b...
- 4 Days Ago
Quality Assurance Director
- TRANZACT
-
North Canton, OH
FULL_TIME
- General Purpose of the Job: TRANZACT is a Leader in the direct to consumer over 65 Health Insurance Industry and partners with the leading Insurance providers in this space. TRANZACT acquires customer...
- 11 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Canton, OH area
Quality Inspector - KR
- Area Temps, Inc.
-
Twinsburg, OH
- Job Description Job Description A large company has an opening for a Quality Inspector who will read blueprints and use ...
- 4/23/2024 12:00:00 AM
Quality Control Inspector
- Cleveland Punch and Die Co.
-
Ravenna, OH
- Job Description Job Description Quality Control Inspector The Cleveland Punch and Die Company is looking for a full-time...
- 4/22/2024 12:00:00 AM
Quality Inspector - Entry Level - No Experience Needed - First/Second Shift
- Area Temps, Inc.
-
Macedonia, OH
- We are looking for an individual who will be trained as a small parts inspector. You will work in a clean manufacturing ...
- 4/22/2024 12:00:00 AM
Quality Auditor
- Abc Technologies (usa Region)
-
East Canton, OH
- Job Description Job Description ABC Technologies is a leading global manufacturer and supplier of custom, highly enginee...
- 4/22/2024 12:00:00 AM
Quality Control Manager
- Professional Placement Services
-
Barberton, OH
- QUALITY CONTROL MANAGER! $80,000-$90,000 Planning, coordinating, and directing 2-3 quality inspectors ensuring quality o...
- 4/21/2024 12:00:00 AM
Quality Control Inspector - 3rd Shift!
- Employ-Temps Staffing Services
-
Macedonia, OH
- Our Client in Macedonia is looking for a Quality Control Inspector to join their team! Advance your career! We are looki...
- 4/19/2024 12:00:00 AM
QC Inspector
- CMI
-
North Canton, OH
- Job Description Job Description We are looking for an experienced QC Inspector for full time work in North Canton. This ...
- 4/19/2024 12:00:00 AM
QUALITY INSPECTOR
- East End Welding
-
Kent, OH
- Job Description Job Description QUALITY SYSTEM DOCUMENT Job Description – Quality Inspector Revision Level: 1 Rev. Date:...
- 4/19/2024 12:00:00 AM
About Canton, Ohio
Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population.
F...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,798 to $56,970
Canton, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago