Contact Center Quality Assurance Auditor jobs in Cedar Falls, IA

Creating an unforgettable hotel experience is not a 9-to-5 job. For us, impeccable service never sleeps, so we hope you’re a night owl. As Night Auditor you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.

What You Bring:

• It may be dark out, but nighttime is when you shine. The front desk is yours so get ready to wear a lot of hats. From check-in to check-out and everything in between, you’re the person our guests will be looking to (and with late arrivals they may be cranky so a positive attitude is a must).
• Here are a few of the other tasks that will keep you busy on a nightly basis:
• Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
• Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.
• Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.
• Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.

When You’re Here:

This probably goes without saying but you’ll be on your feet a lot. There will be occasions when you may be carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person